Take both star screws from under lugs on either side of the lid remove that then take soap drawer out if screws are not visable remove front facia panel the same screws which hold the facia will also hold the soap drawer in place as you lift the drawer you will be able to undo the hose to the drum.
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pull out the dispenser,check inside where the dispenser goes into,i found in two washers the white circle piece that's inside the cap to detergent,when water would go in the cap would block the fill tube,if you checked the dispenser and water flows through you have something blocking the fill tube,hopefully the washer and dryer are not stacked,you might have to take the top lid off to get at the fill tube or fill hose to clear it.good luck with your washer
Remove the dispenser tray. Clean the overflow caps on the underside of the dispenser, and clean the tubes from the dispenser to the hose to the drum. In the more serious clogs, you may need to clean the hose to the drum.
You need to check for blockage in dispenser, remove completely and thoroughly clean every part of it.
Other possibility is not enough water pressure to take all powder down, check water pressure, filters in hoses if fitted..
Check hose from dispenser to drum for restriction.
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check the holes of the dispenser, could be clogged with soap and liquid detergent. check the hose where the dispenser flows to the drum, it could be clogged also. open the door, trace the dispenser hose that is attached to the drum or to the big rubber gasket at the front. check and see if there is dirt accumulation or soap clogging the hole.
Pull the top off by removing the screws on the back of the top of the washer then the top will push back and left off. From the front reach down on the left side , there is a hose that gos from the bottom of the soap dispenser the gos into the front of the drum, you should be able to pull it out of where it gos into the drum chances are there issomthing stuck in it or there in the drum where the hose gos in. Note you may have to take the screws out of the soap dispenser and push it back a little to get your arm down in there to get ahold of the hose.
We went through the whole "clean the soap dispenser" deal and results were the same. Exploratory surgery revealed that the Prewash hose (for lack of better term), which connects from the top of the drum housing to the right side of the dispenser drawer (facing the machine)was completely clogged with gunk. Especially strange since we don't prewash hardly anything, ever. The hose that connects the bottom of the detergent dispenser with the side of the drum housing did have a lot of buildup, but I do not believe it was the cause because this was only happening on the rinse cycle. I also found the flow meter was frozen up.
If you remove the top cover you will see the soap dispenser unit on the left. It has a large rubber hose connecting it to the drum. If you remove two screws at the front you can free the dispenser for maintenance. You can undo the clips on the various hoses and check that they are clean.
Some people report some dripping from the soap dispenser even when the hose is unblocked. This seems to be a design fault.