Question about Avision AV 3200 C Flatbed Scanner

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Avision AV830c plus scnaner paper jam error

Brand new scanner paper jam error

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Hi, Can you provide the detailed description of the issue? Is there any on screen error message or panel error code? regards, TechSatya

Posted on Jul 14, 2008

  • ScanCare
    ScanCare Jul 31, 2008


    The issue seems to be a ADF paper sensor error. Please provide the blinking information of the panel LEDs in order to monitor the error codes & resolution accordingly.


  • ScanCare
    ScanCare Aug 11, 2008


    The issue may be due to malfunction of the ADF micro switch. Disabling the switch may resolve the issue.

    Please provide the details in order to provide you better solutions.





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If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:
  1. Close the scanning application (such as PaperPort)
  2. Turn off the scanner and the computer
  3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
  4. Plug the ADF cable back in
  5. Turn on the scanner power
  6. Turn on the computer
  7. Try scanning again
For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:
  1. Open the Automatic Document Feeder cover.
  2. Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.
  1. Open the Automatic Document Feeder cover.
  2. Look for the small black plastic arm
  3. When you press on this arm, it should move freely up and down
  4. If the arm is stuck down, please contact Technical Support for troubleshooting options
  5. Close the ADF cover.

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