Question about Dyson Flowcheck CRO1 Front Load Washer

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Machine saying close outer door but its closed

Dyson came out on wednesday and charged £95.00 to put a new door catch on the outer door because it had broke. ive since done 3 loads of washing and its now saying close outer door but its closed and nothing seems broken. i have rang dyson and they wont be able to come out till the end of next week and i desperatly need it?

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  • KANDTRSLY Jun 22, 2008

    We managed to replace our inner door handle on our own and this worked fine for months.

    It has just now started saying 'Close Outer door' when we have tried to start a wash even though the door is closed.

    When we fool the system by manually depressing the sensor for the Outer Door so it is fooled into thinking it is closed we then get an error message saying that the inner door needs to be closed.

  • conaty Jun 30, 2008

    I close the outer door and press start and the machine responds with close the outer door 



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I'm not an washing machine engineer but I do tend to do all my own home repairs - had to fix this fault this morning,

Quite easy to fix as long as there are no broken parts in the interlock and the solenoid isn't jammed.


Remove the top - 2 Philips or flat blade screws - pull backwards.

Remove front door - large flat blade inserted into gap in lower door hinge at back and gently twist to widen gap while pulling the door forward at bottom.

Remove 4 torx type screws (not sure what size) and 2 long torx screws from behind the hinge.

You may want to remove the coin trap door now - it makes the job of removal and refitting the front panel easier. Remember to put a tray underneath!

Unplug the ribbon connector for the front panel from it's socket and the clips - unplug the little pipe from the middle of the front panel.

Gently lift the front cover pulling the bottom edge forward a bit to ease removal. It is not necessary to fully remove the front panel so you can leave the mains switch connected.

Unhook the emergency release strap from the pivot arm.

2 Torx Screws above and below the door latch hole secure the latch assembly. Unplug the latch from a socket past the little foam block on the front - just inside the machine.

You now have the latch. Operation is quite obvious. The door loop pushes an angled plate that swings a hook into the loop. The solenoid when activated pushes a bar down to lock the hook in place and push down on 2 micro switches wired in series as the interlock.

To strip down the assembly unplug the micro switch plugs and push a small screwdriver into the top and bottom catches.

You can now lubricate the latch and check the function of the micro switches using a meter. They a easily replaced if you can find the correct type. (Unofficially - for a home repair - if one is not working you could always bypass one - but I wouldn't condone that obviously)

If you are careful enough - the operation of the solenoid and latch can be checked and observed by plugging the unit back in and pushing the door loop into the latch - be careful of the exposed wires etc - not sure what voltages are there!!

If it's unservicable then a replacement is about £35 online.

Reassemble in reverse - nothing to point out and is quite straghtforward. Dont forget the little pipe on the back of the control panel - it's easily missed.

Hope this helps.


Posted on May 31, 2010

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I have taken several machine to bits and repaired them
it sounds like the door interlock needs replacing
i had this problem and found the internal parts kept jamming
no parts available separately
will need to call dyson to fix or try ebay for spare parts

Posted on Nov 15, 2008


Hold down the Start button, temp button and the soil button all together this should clear the code.

Posted on Sep 22, 2008

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It actually sounds like an error on dysons behalf something come loose.Let them fix there mistake.

Posted on Mar 10, 2008

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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
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Posted on Jan 02, 2017

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