Question about Dyson Flowcheck CRO1 Front Load Washer

4 Answers

Machine saying close outer door but its closed

Dyson came out on wednesday and charged £95.00 to put a new door catch on the outer door because it had broke. ive since done 3 loads of washing and its now saying close outer door but its closed and nothing seems broken. i have rang dyson and they wont be able to come out till the end of next week and i desperatly need it?

Posted by on

  • KANDTRSLY Jun 22, 2008

    We managed to replace our inner door handle on our own and this worked fine for months.

    It has just now started saying 'Close Outer door' when we have tried to start a wash even though the door is closed.

    When we fool the system by manually depressing the sensor for the Outer Door so it is fooled into thinking it is closed we then get an error message saying that the inner door needs to be closed.

  • conaty Jun 30, 2008

    I close the outer door and press start and the machine responds with close the outer door 

×

4 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I'm not an washing machine engineer but I do tend to do all my own home repairs - had to fix this fault this morning,

Quite easy to fix as long as there are no broken parts in the interlock and the solenoid isn't jammed.

UNPLUG FROM MAINS

Remove the top - 2 Philips or flat blade screws - pull backwards.

Remove front door - large flat blade inserted into gap in lower door hinge at back and gently twist to widen gap while pulling the door forward at bottom.

Remove 4 torx type screws (not sure what size) and 2 long torx screws from behind the hinge.

You may want to remove the coin trap door now - it makes the job of removal and refitting the front panel easier. Remember to put a tray underneath!

Unplug the ribbon connector for the front panel from it's socket and the clips - unplug the little pipe from the middle of the front panel.

Gently lift the front cover pulling the bottom edge forward a bit to ease removal. It is not necessary to fully remove the front panel so you can leave the mains switch connected.

Unhook the emergency release strap from the pivot arm.

2 Torx Screws above and below the door latch hole secure the latch assembly. Unplug the latch from a socket past the little foam block on the front - just inside the machine.

You now have the latch. Operation is quite obvious. The door loop pushes an angled plate that swings a hook into the loop. The solenoid when activated pushes a bar down to lock the hook in place and push down on 2 micro switches wired in series as the interlock.

To strip down the assembly unplug the micro switch plugs and push a small screwdriver into the top and bottom catches.

You can now lubricate the latch and check the function of the micro switches using a meter. They a easily replaced if you can find the correct type. (Unofficially - for a home repair - if one is not working you could always bypass one - but I wouldn't condone that obviously)

If you are careful enough - the operation of the solenoid and latch can be checked and observed by plugging the unit back in and pushing the door loop into the latch - be careful of the exposed wires etc - not sure what voltages are there!!

If it's unservicable then a replacement is about £35 online.

Reassemble in reverse - nothing to point out and is quite straghtforward. Dont forget the little pipe on the back of the control panel - it's easily missed.

Hope this helps.

Darren

Posted on May 31, 2010

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 27 Answers

I have taken several machine to bits and repaired them
it sounds like the door interlock needs replacing
i had this problem and found the internal parts kept jamming
no parts available separately
will need to call dyson to fix or try ebay for spare parts

Posted on Nov 15, 2008

Hold down the Start button, temp button and the soil button all together this should clear the code.

Posted on Sep 22, 2008

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 12 Answers

It actually sounds like an error on dysons behalf something come loose.Let them fix there mistake.

Posted on Mar 10, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Where to find a Dyson washing machine engineer in the Weston-super-Mare area?


Dyson no longer manufacture or supply the parts. Your only hope is to get a second hand part. Not hard to fix.

Apr 29, 2014 | Dyson Washing Machines

1 Answer

The soap drawer on my dyson washing machine wont close properly


my cr01 memory did suffer from this problem
i found the hot water entering the machine was too hot and the outer part of the soap dispenser had become distorted.
the solution is a replacement outer part.
bear in mind Dyson will be no longer supplying parts or support for the washing machine at the end of this year

Sep 19, 2012 | Dyson Flowcheck CRO1 Front Load Washer

1 Answer

Why does it say close outer door when its already closed?


Hi Rehana,

I'm sorry to hear you're having difficulties with your CR01. It's probably best if you call our Helpline so one of our experts can run through some troubleshooting over the phone with you, and help you resolve the issue.

You can call us free on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Nov 13, 2011 | Dyson Flowcheck CRO1 Front Load Washer

1 Answer

Message saying close outer door although it is closed and will not start


Hi from retired Englishman in SW France,

There is likely to be a problem with either the lid/door solenoid/lock or the 'lid/door closed' sensor requiring a service engineer's attention I suggest ;-0(

If this has assisted and/or clarified the situation for you please consider a 4 thumbs up on our rating.
Thanks and good luck!
John C

Jul 09, 2011 | Dyson Flowcheck CRO1 Front Load Washer

1 Answer

Outer door won't close message. The door is closing but doesn't seem to be full into the catch


Your gasket on the door has probably came out of it's groove,try that. Or the gasket is bad and not right on the door and won't let the door close or the hinge or the latch is misaligned.

Apr 05, 2011 | Washing Machines

1 Answer

Outer door is open but machine thinks it is closed cant now close & machine also thinks it is on a cycle - which is isnt. I have tried to cancel it but it will not cancel because the door is not shut!


Hi there,

Sorry to hear you're having difficulties with your Dyson Contrarotator. It's probably best if you get in touch with us directly, so one of our experts can run through some troubleshooting over the phone, and provide the information and assistance you need.

You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Mar 01, 2011 | Dyson Flowcheck CRO1 Front Load Washer

1 Answer

Wont start keeps on saying close outer door


your door switch is broken. needs to be replaced

Sep 22, 2009 | Dyson CRO1 Front Load Washer

1 Answer

Outer door dyson washing m/c


try turning screw under detergent tray?

Sep 05, 2009 | Dyson Memory CRO1 Front Load Washer

1 Answer

Close inner door


That is a problem with the door latch.

To start move the cycler to the end to ternminate the cycle, and turn off the appliance.
Then unplug power cable, or trip circuit breaker, cutting power for five minutes.

If when you restart the machine you still get close inner door message, then that means that the door latch must be replaced.

Mar 01, 2009 | Dyson Flowcheck CRO1 Front Load Washer

Not finding what you are looking for?
Dyson Flowcheck CRO1 Front Load Washer Logo

1,553 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Washing Machines Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Richard Roth
Richard Roth

Level 3 Expert

9472 Answers

Starnley Johnwells
Starnley Johnwells

Level 3 Expert

1029 Answers

Are you a Dyson Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...