When I plug the hard drive into the USB port, a balloon pops up and says the hardware is operational, but after a few moments, it another balloon opens and says the USB driver for the hardware cannot be found. I do not have a driver for XP and one did not come with the hard drive. I am trying to move documents over for a new system.
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USB hard drive is a portable external storage device that works just like a conventional hard drive. The device is simply plugged into a USB port on your computer as you would connect a flash drive. Unlike a flash drive, however, a USB hard drive can store a much larger amount of data. If your computer will not recognize your USB hard drive, you can try troubleshooting steps to resolve the problem.
Plug one end of the USB cable into the port on your hard drive and plug the other end into the USB port of your computer. Ensure that both ends of the cable are connected securely. Open "My Computer" (Windows XP) or "Computer" (Windows Vista/7). The USB device should be listed as "removable disk" once it is plugged into the computer. If it is not listed among the available drives on your computer, proceed to the next step. Ensure that the data cable is working properly. Try another USB cable if you have one available. Disconnect all other USB devices from the computer as they may interfere with the operating system detecting the external hard drive. Reboot the computer if the USB hard drive is still not recognized. Plug the USB cable into another USB port and check to see if the device is detected. If you are using a USB hub, remove the device and plug the external hard drive directly into a USB port. If the computer still fails to recognize the device, the external hard drive itself may be experiencing a hardware problem. Check the status of the hard drive in the "Device Manager" window. Under Windows XP, right click "My Computer" and select "Device Manager." For Windows Vista and Windows 7, click the "Windows" button in the lower left corner of the screen, then type "Computer Management" in the search bar and press "Enter." Select "Device Manager" in the "Computer Management" window. In the Device Manager window, click the "+" sign that appears beside "Disk Drives." If the external drive is not listed, click "Other Devices" in the Device Manager window and see if an "Unknown Device" appears. The external hard drive may have been detected but the device is not working properly. If it is still under warranty, take the device to the computer store where it was purchased to have it repaired or replaced. Hope this helps.
Are you using EXTERNAL HARD DRIVE, which means the hard drive is in a box, and you connect it to computer with USB cable?
If so, do the following
1. Try to plug and unplug and plug USB cable at the port on computer.
2. While plugged in, try to shake the plug a little.
3. Try to plug the USB cable to USB port at the back of the PC case, not the port at the front
4. Check the usb cable, buy a new one, or borrow one (its cheap)
5. Still does work? bring it to Customer service, there must be an error on the box itself.
One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.
1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you don’t do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.
7. It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it. You should also do this to check the drives connections are not bad inside the enclosure.
8. If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
9. If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE. Any exclamation marks by hardware need fixing before you investigate any further
10. Ensure that you have set removable drives for "quick removal" or that you use the "Safely Remove Hardware" option often shown on the lower toolbar. It is possible that files my not be fully written to external devices before they are removed. This corrupts the file itself and even on occasion the drive.
USB flash drives can fail for no apparent reason. Sandisk Cruzers are especially bad for this.
USB hard drives should be treated with extreme care. This is a real hard drive ! And knocks and bumps can quite literally kill them.
Note that if you hear a drive clicking or pinging this could be the worst thing you would hear. Known as "The Click of Death"
Hope this gives you the information you need
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I have had a similar problems with external drives that only plug into a USB port (no ext power adapter). It is very common that the power supply fed through the USB port is inadequate to power an external hard drive. Some enclosures have a external A/C input to resolve this. Also, some computers (motherboards) only have a select number of USB ports that are powered. Since this device is detected by your other computer and not on the new one, my next attempt would be to locate a USB hub with external A/C power. There is a good chance that this will resolve the problem. By the way, when you plug in the drive does it spin up?
You may not have installed the HDD correctly in the case... I had the same problem with my Thecus N1050 enclosure, the green power light on the enclosure would come on and the drive would spin up but my PC would not see the HDD!!??... I thought, becuase i could hear the drive spinning that i had it installed correctly but this wasn't the case, when i removed the enclosure again and FIRMLY pushed the HDD into the connector (all the way in) and connected it back up to my PC, it recognised it instantly. Hope this helps!