Question about Sony Cyber-shot DSC-W55 Digital Camera

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Dear Sir, I have SONY DSC W-55 series camera. Whenever I turn on the camera its lens tries to adjust and always displays a message for turning off and turn on again.

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This is usually caused by impact damge to the lens barrel or sand/grit ingress.Quik turn on the camera let the lens try to adjust.Then remove the power with the lens extended as far as it will go. Hold the camera up and check if the front of the lens is exactly parallel with the camera housing. If it is skew you can try gently pulling on the inner barrel which(If your lucky) will pop back into the correct cam.

Posted on Mar 11, 2010

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Posted on Jan 02, 2017

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1 Answer

Camera turns on, lens cyles (in and out) 3 times, then camera displays a message "Turn the power off and on again" superimposed on the display. Image is not in focus and camera will not take picture, just...


Hi,
This is lens mechanism problem and lens assembly will be replaced to fix the issue.
Lens tries to correct its mechanical error three times then gives up and you see turn power off and on again display in lcd. If camera is under warranty, please call Sony to get it fixed or take camera to local camera repair shop if its out of warranty.
Thanks.

Jun 13, 2010 | Sony Cyber-shot DSC-W170 Digital Camera

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this message comes up if you have dropped your camera. try tapping the device while the message comes up. if that doesn't work then you have to take it to the sony service centre to replace the lens array. it costs about 60$ to replace it.

Jul 31, 2009 | Sony Cyber-shot DSC-W55 Digital Camera

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Lens stuck open


I have to agree with one of the comments previously posted. I too had a Sony DCS-S700 and the lens was stuck open. Whenever I turned the camera on, the Sony Cybershot logo appeared and dissappeared, turning the camera off. I noticed the lens was crooked, so I moved it in the center direction and the camera worked again.

Mar 06, 2008 | Sony Cyber-shot DSC-S700 Digital Camera

1 Answer

Access Message


This is a hardware problem. Your simptons is tipical of a lens position sensor being faulty.

There is however nothing you can do yourself. Contact your nearest Sony dealer and take the camera to a Sony service centre.

They will quote you for a new lens assembly as they will not be able to replace the sensor only.

Cost should be about 1/2 of what you paid for the camera.

Good luck.

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2 Answers

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Check the Sony Support site for this- it may be a free firmware adjustment to down load.
It is not likely an out of warrant camera could be a viable repair option

Feb 10, 2008 | Sony Cyber-Shot DSC-H1 Digital Camera

1 Answer

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Well dont use force like pulling lens out. Take memry card out make sure it is in correctly and contact clean and the compartment door is shut. Then try If to no avail Get onto Sony Technical Support via the web. I guess this is a a circuit board fault and need replacing.

May 26, 2007 | Sony Cyber-shot DSC-W50 Digital Camera

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