Question about Dymo LetraTAG Thermal Label Printer

4 Answers

Tape Jam When I press print I get a message "tape jam! I removed the cartridge and discovered that it was low so I popped in a new cartridge and I am still getting the same message. I'm unable to see a jam, how do I clear this?

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  • FrustratedDF Oct 16, 2008

    I'm having the same issue. It seems to come and go. I'll take the batteries out, turn it off and on, and if I hold my tongue right, it will work.....but only a few times before I get a "tape jam" message.



    I don't see a tape jam and changing the cartridge doesn't seem to help.

  • Anonymous Oct 28, 2008

    Same issue here, Dymo Label Manager 150. No jams, new batteries, new tape, still getting error. Online documentation doesn't provide any other options other than clear jam...... NO JAM...

  • Anonymous Nov 12, 2008

    tape jam

  • dereknalicia Dec 30, 2008

    No tape jam at al but same message. Happened one day when I hadn't used it in a few weeks and I have no idea what to do to fix it. Replaced everything, cleaned it, it makes an initial noise and then noting happens.  Anyone had any luck fixing it?

  • Anonymous Feb 15, 2009

    Hardly used mine. running of 9V power supply. says tape jam and nothing will fix it.

  • bennysecond Apr 16, 2009

    I have similar problem with DYMO Rhino. It seems like that something to do with roll you buy. Some rolls are just bad. Aproximatly 1 for 20 (I use mostly heatsink 9mm and Flat 19mm)
    From the other hand I was printing Labels on the roof for HVAC condensers in hot temperature, I was changing sizes and tape colours and had the same problem; Just start and jammed(code 06), After I had came back to the office, and 30 minutes later have printed all with no problems. Realy strange :(

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4 Answers

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There may be a small piece of label cutting stuck in the gears. remove the label cartredge, you will see a white gear set between the pinch wheel and the print head. Use a micro drive or something strong and give the gears a little help while pushing the print button. You may have to do this several times. Be careful not to use too much force as this may knock a tooth off. Good luck. My Dymo continues to print prefet labels.

Posted on Jun 11, 2009

  • redhawk117 Apr 23, 2011

    I had the constant tape jam message and could not find any reason for it. I figured I was going to have to throw it away anyway so I started taking it apart. I found a small piece of RTV (silicone) stuck in the gears under the keyboard. I removed the foreign object and now it is working fine. Hope this works for you.

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I have the LabelManager 150. I had to remove the 6 screws that hold the casing together and open up the device to get to some label and ribbon that got behind the feed roller. After that I had to "nudge" the gears, as mentioned above, to reinitialize the motor. It is functioning well now.

I would only note that the power adapter port may come out of its slot when you open the device, so make sure to reseat it when putting it back together. Other than that the device did not have any loose parts that could fall out, when opened.

Posted on Apr 21, 2010

  • radbobdad Jun 24, 2011

    Yes. I didn't find anything in the gears, but just working them back and forth gently was sufficient to bring it to life. Well worth my time for a $40 investment. (including power supply), took less than 10 minutes.

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Per Solution #2, I used a small screwdriver to nudge the white gear set along a bit in either direction. That worked - as soon as I closed the door it ran the motor and did it's tape check routine.

Posted on May 26, 2010

  • mts0 Jan 15, 2011

    Throw it away. Atleast you'll save some time not having to mess with it.

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Try this. With the tape out, Look for the round black button at the bottom of the tape compartment. Press it in and hold it down while pressing the cut button on the side. If the button inside the tape area goes down a bit further, you should be good to go. Load it with tape and try it out. This worked for me. Good Luck!

Posted on Nov 11, 2010

  • mts0 Jan 15, 2011

    Throw it away. That will atleast save you some time messing with it.

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Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

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Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed papaer out.

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Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

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