Ensure that keyboard lights are illuminated.
Restart the computer with keyboard connected and try booting into setup to see if the keyboard is recognized by bios, if you can get into the bios, then this is an operating system related issue.
If the keyboard still does not respond even in bios, you may have a damaged PS/2 connector. If this is the case, it can be soldered by a technician or the keyboard can be substituted with a USB keyboard.
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