My computer won't recognize my digiblock cube mp3 player, also the screen is either blank, or shows garbled letters upside down. It still plays, but you can't see the menu or load any new music. I've called the tech support number, but they keep telling me the tech is at lunch and will call me back. He never does. Any ideas? thanks.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The encryption needs to be changed. A three letter encryption should show up on the player screen even if not recognized by the computer. It will be usually MSC or Mxx, ect. You need to change it, this can be done somewhere within the menu but I am unsure with this exact model right now where this option is but with a little searching you should be able to find it. If you still can't find it, let me know and I will grab a similar version and figure out what it should be listed under.
my mp3 player is just showing a blank white screen. it wont turn on, wont turn off, my computer wont recognize it, nothing. whats going on and how can i fix it? thanx. anything will help at this point.
thanks dw firstname.lastname@example.org
I have the sleek photo and mine bugged out. It would go to
the splash screen and then go blank and just sit there. Nothing would
respond. I tried reset, reboot and other things too. My pc
also would not recognize the player. To make a long story short, I
tried other suggestions I found on the web. They didn't work and my
player would now only go to a garbled splash screen and go right to the
I had the new firmware, but I couldn't
use it because the pc wouldn't detect the goofy player. Then I ran
across a site that mentioned that Windows Media Player can cause player
recognition problems. I removed both WMP (mine was 11) and WMP runtime
using the add/remove programs option on the control panel. I restarted
the pc and BAM! the player was now recognized. I ran the new firmware
application and the player works fine now. The key for me was getting
rid of WMP and the WMP runtime.
If you tried everything you could then Format the player. It will erase everything and will Very much fix anything wrong with the player. To do That go to start>my computer>Mp3's Drive. Probably a Letter like (F:) or (G:) which ever the mp3's drive is. Then Right Click on the Drive and Click Format. it will ask if you want to format, as it will erase everything. Click yes and perform a "quick format" when done. safely disconnect from the computer and restart. then load the songs. It should work then. Hoppe this worlks. :]
Try booting it into disk mode. Do this by clicking on the menu and center buttons at the same time. When you see the apple logo, immediatley hold the centerbutton and play button down at the same time for 10 seconds. The ipod should now say disk mode at the bottom and have a check mark on the screen.
Then connect it to your computer, and format it using your computer. To do that click on my computer, then right click on the drive letter assigned to your ipod (should be like drive I: or H: or similar.. Then scroll down to format and click on format. This should reformat the ipod completely.
Once that is done disconnect your ipod from the computer and reset it again using the center and menu buttons. After it reboots, try reconnecting it to you r computer and see if it is fixed.