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I have the exact same printer and had to replace the print head. This dell 720 is a discontnued model and may or maynot be worth the $35 fix. the issue is the print head gets clogged up prematurely in these 720 series dell paperwights.
the best course of action:
1. purchase priont head
2. or buy a new printer
You can try print head cleaning kit but you may be wasting you time and money on the ket because it does not work 100 percent of the time.
thanks for your question, i would thank you for your ratings and feedback in advance!
Click Control Panel
Click Classic View
Right-mouse click on your printer, and choose Properties.
Click Print Test Page.
If the printed page is blank, try running the "Clean Printer" utility.
Could the ink cartridges have become "empty", needing replacement/refilling?
# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
# Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.
1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.
# Reinstall the cartridges, making sure you snap them correctly into the printer.
I got the printer to print envelopes again.
I completely uninstalled the printer, then reinstalled it by simply pluging the USB connection in.
After I had first uninstalled it after the envelope problem started I had been using the 720 printer CD to reinstall it, and it still wouldn't print envelopes.
I looked for and found the printer installition instructions and saw that I didn't need the CD to install it. (It was causing a software conflict).
The Dell 720 Printer came with my Dell Dimension E310 PC new and the printer software was already on the hard drive. All I had to do was plug in the USB cable, and the printer was up and running like new again.
Don't forget, if you don't want Dell to monitor your printer use, DO NOT check the box to allow that when it comes up during installation, other wise you'll get that icon showing up.
Hope this helps. Chuck