Hi, we have a big problem. the x6170 first gave us the 0502 error message. When we got that fixed there is a nother problem. it looks like the scanner lamp. when copying all lines are out of shape.
having same problem as everyone else error message after a couple of prints no access to scanner with vista software. searched web for drivers and solutions unable to repair for last 3 weeks.
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The 0502 error code indicates either a faulty cartridge is detected or the encoder strip (transparent strip) is dislodged from its position. Refer to this article in the Lexmark website on Error 0502 on the Lexmark X6150/X6170 Printer LCD Displayto determine and resolve the problem. Thanks.
Error 0502 can either be caused by a faulty cartridge or the encoder strip. Here's an article on Error 0502 on the Lexmark X6150/X6170 Printer LCD Display. Just click on this link: http://bit.ly/b6uHJp. This should guide you on what to do when having this error. If error continues after following all the steps, don't hesitate to contact Lexmark technical support to further investigate the problem. Thank you for choosing Lexmark.
Hi there On the multi function machine seems to be a coating on the metal rod that the cartridges travel on. Just wipe this rod with a Kleenex and the problem seems to go away. Somehow it presents a drag on the cartridges and causes an error. Myself I would put a little bit of oil after on a cloth and wipe along the bar. Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks
Please click on this link: then type in the printer model in the selection X6170 and then choose Lexmark X6170 and support page will open then you need Error type 0502 and you will get it trouble shooting steps...
Try running an alignment, also try turning unit off and unplugging it to reset it. If no go, try cleaning to roller and the coating the carriage runs on. Then as last resort, try uninstalling it from pc if it is attached and reinstall. Post back, i would love to see it fixed. lilacgerry xxx