Question about Quantum SuperLoader 3 LTO 2 Tape Drive

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Errors on drive, 0x23

Tape 5 is in the drive (not the magazine), and I can't eject it. The display is showing "Timeout Error 0x23, Cycle Power" and BackupExec 11d indicates that it is offline. Please help, I haven't had a backup in 3 days!

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  • CI_19720 Mar 11, 2008

    Forget it. This site is a useless waste of time.... just a front to get you to pay for "premium service".

    http://www.experts-exchange.com is much better.

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1 Suggested Answer

JaxPlanet
  • 921 Answers

SOURCE: Quantum ATL SuperLoader

If you cannot physically load a tape into the drive it is a hardware problem and the drive requires service. It is not a software problem.

Of course, the library could already have the maximum tapes it can hold. If this is the case then eject a tape from the library to make room for the tape you want to add.

I hope this helps.

Posted on Aug 11, 2009

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IBM TS3200 tape Library error code 9E 09 Hi There


OK if you are in the UK then defiantly try going to http://tape-drive-repair.com/ for them to help as these can be a pain to seat the picker correctly and you might well need parts anyway.

However if you are in the US and are unable to do that:-
Dissconnect the power.
Gently raise and lower the picker by hand and again check for any obstructions.
Sometimes the picker comes off its rails or skips a gear.
You can also try raising the picker to the very top before lowering again - make sure the picker is totally level when it returns to the bottom.
This is the same unit (in effect) as the dell TS4000 so that might also give you another search term when googling the issue.
These units are great libraries but you must be very gentle with them when doing this sort of procedure as it is easy to bend and break things.
Also make sure the library is totally square in the Rack - i have one unit where the customer had one corner 1U too low in the rack but the library had still managed to be screwed into the rack. Because the library was no longer square, things started to jam and fail to pick tapes. Once square again all was well.

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Tip

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If you need to remove a magazine or both, you can always stick a credit card or hotel room card between the slot on either the left or right of the LTO3 display, this will disengage the lock allowing for one or both magazines to open. Normally you can only remove one magazine at a time.

on Jul 20, 2009 | Quantum SuperLoader 3 LTO-3 Tape Drive

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I can't remove the left magazine from a Superloader 3. The unit has failed and I need to remove the tapes. The eject magazine does not work, it doesn't pull the drive gear back.


I found this solution on line and it worked for me. Believe it or not I used a butter knife and stuck it between the magazine and mail slot close to the bottom. You will hear a click and the magazine will pop out. It is like using a paperclip for a stuck CD. Make sure you power the device down and unplug it.

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The element error usually points to the drive, the best thing is to do is run the full diagnostics for the drive, and see what other hardware codes you receive, if it still points to 2b, then it is either the drive or the solenoid of the magazine failing. If you have a two magazine setup, just reverse the other magazine and test it that way.

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The best way that I have solved this is by using the move commands from the drive, and move it from drive to any free tape slot. Also if that does not work, put a few tapes in the drive and perform the random moves test in diagnostics, that will fool the drive to move the tape.

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Quantum ATL SuperLoader


If you cannot physically load a tape into the drive it is a hardware problem and the drive requires service. It is not a software problem.

Of course, the library could already have the maximum tapes it can hold. If this is the case then eject a tape from the library to make room for the tape you want to add.

I hope this helps.

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Loading Media


Same problem with Backup Exec 10d and Superloader 3 LTO-3.
This is not my first problem with this Superloader. I think it is garbage and will likely be in the garbage very soon. Very expensive garbage unfortunately.

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When was the last time you cleaned out the tape drive. You could get errors like that if the drive is dirty! Regards, Armando

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