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Hard drive enclosure

I am trying to find my data from my hard drive in the enclosure kit. I have it plugged into my desktop... I can see that it is reading the drive.. but I do not know how to open any of the files. What do I need to do?

I have a windows xp

thanks,
Nancy

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Look in windows explorer. The extra drive should be recognised as something like "removable disk" or something else other than C or your CD drive. Once you locate the extra drive you can browse it like your C drive.
If it is not in the list of drives (in my computer) you may need to load drivers for it if it came with a CD.

Posted on Mar 07, 2008

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Posted on Jan 02, 2017

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Here is a link to an example of the adaptor you asked about, but my concern would be that when you add the adaptor to the drive, it would be too large for the enclosure.

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Hi,

This generally means you have a hardware failure in the drive or enclosure. The simplest way to test which is to have a hardware tech move the drive into a new enclosure and see if it works.

This will void your warranty if you do it, so, if the drive is under warranty and there are no files you consider valuable on the drive, call the manufacturer for warranty support.

If you value the data more than the drive is worth then take it to your local hardware vendor and ask them to test the hard drive in a new enclosure. Good odds it will work this way but if not you may need the help of a data recovery specialist.

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This may sound silly, but does the external enclosure have power? You may have neglected to connect the required power adapter, or it may not be working properly. You might also have a problem with the enclosure's internal power or data cables. They are sometimes pretty flimsy, and sometimes they can go bad.

There's also the chance the drive itself is bad and isn't being detected as a result. Or the interface board in the external enclosure may have failed, and the drive is OK but the computer doesn't see it. If you are connecting to a desktop PC, you can try connecting the drive directly to the main board using an IDE cable and try accessing it that way. Just be sure to set the master/slave jumper accordingly if you do that.

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Since you are comfortable with working inside your computer, the best thing to do now is to purchase an external enclosure for your type of hard drive, SATA or EIDE.

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There are a variety of things that can malfunction on your external hard drive: 
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If you have tried plugging in your hard drive to different computers and are still having the same issue, then there is either a problem with your casing or with the hard drive itself, because you've already switched out cables.   
If your hard drive casing has malfunctioned, then retrieving your data is as simple as putting the hard drive inside another hard drive enclosure.  Hard drive enclosures are available at any local computerstore, and also available by going to our website at www.iomagic.com and clicking on Drive Enclosure.  Make sure to get the right size enclosure.  The GigaBank 320 has a 3.5" Hard Drive inside it, which is a standard desktop hard drive.

If you put your hard drive in another enclosure and it still won't show up on any of your computers, then your best bet at retrieving your data is to contact a data recovery specialist.   After you have retrieved your data, we will replace your unit if you are still within your warranty period. 

For specific warranty and replacement information, go to www.iomagic.com  and click on Support. 

Have a nice day,
I/O Magic Technical Support 

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1 Answer

Iomagic



Have you looked both in Device Manager and in Disk Management?
Have you tried plugging your external hard drive into another computer?  
If it isn't recognized on multiple computers, then you are probably experiencing a hardware failure.  
There are a variety of things that can malfunction on your external hard drive:

1) The USB cable - Have you tried switching the USB cable? 
2) The external hard drive casing 
3)  The hard drive itself 

If your hard drive casing has malfunctioned, then retrieving your data is as simple as putting the hard drive inside another hard drive enclosure.  Hard drive enclosures are available at any local computer store, and also available on our website.  Make sure to get the right size enclosure.  The I250HD35 has a 3.5" Hard Drive inside it, which is a standard desktop hard drive.

If you put your hard drive in another enclosure and it still won't show up on any of your computers, then your best bet at retrieving your data is to contact a data recovery specialist.   After you have retrieved your data, we will replace your unit if you are still within the warranty period. For specific warranty and replacement information, go to www.iomagic.com and click on Support.
 
Have a nice day, 
I/O Magic Technical Support

Jun 15, 2008 | IO Magic Corporation GigaBank (I250HD35)...

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