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I have a Motorola CATV box and cable with Charter. On Demand has messed up. When I select On Demand I get the following error code 403 (5,519). Charter has sent a signal through the line to reset, but it doesn't work. Is there something I can do locally reset? Thanks.

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  • wags44 Mar 07, 2008

    I left it off for five minutes, and still get the error message. However, it is now saying the service will be restored soon. A few minutes later I try again and the error message is back.

  • wags44 Mar 07, 2008

    Could not find a reset button. Probed every likely looking hole. Box is on a surge protector -- problem happened when I went back to a regular channel and then came baqck to On Demand.

  • wags44 Mar 07, 2008

    Have a Motorol a CATV converter model DCT 2224 / 1661 / ACDEG and when I go ror to On Demand I get a Code 403 (5,519).

    Problem started when I was watching a movie, switched to a regular channel and tried to go back to the movie on On Demand. Several times Charter has sent a reset signal over the lines with no success.

    Have looked for a reset button and found none. Have unplugged the box for as long as five minutes with no success.

    I'm suspecting I need to get a new box, but don't want to tear into all the cables if possible.
    Thanks.

  • wags44 Mar 07, 2008

    "Poor signal strength." That was it. My cable was coming in first to the DVD player, then the CATV box and on to the TV.

    Took the DVD player out of the loop and tried. Got the error code. Tried a second time and it worked just fine.

    Thank You!!!!!

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  • Master
  • 492 Answers

If it is hooked of to a duplexer you will need to have charter provide you with a new one or purchase one at radio shack. I had this problem not too long ago it is due to poor signal strength going from the cable box to them.

Posted on Mar 07, 2008

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  • Master
  • 3,587 Answers

Turn off the box, wait about 2 min, re connect..may have messed up the internal settings.

Posted on Mar 07, 2008

  • 2 more comments 
  • Patrick Michaels
    Patrick Michaels Mar 07, 2008

    also, there should be a reset button(usually recessed) that you can probe with an opened up paper clip. Hold that in for 10 seconds, and then see how that clears up the signal.

    this happens, by the way, when a power glitch hits your digital electronics. You might consider putting the box on a surge suppressor.

  • Patrick Michaels
    Patrick Michaels Mar 07, 2008

    sounds to me like if your cable system folks can't reset it, from their end, you're a good candidate for a service call from them. sounds like a blown box to me.

  • Patrick Michaels
    Patrick Michaels Mar 07, 2008

    well.that's the only solution you'll find for those. I go way back to the very first set top boxes from HBO, and those folks don't like it, and make it almost impossible to open and do anything inside.

    thanks for using Fixya..and you might reconsider your decision.

  • Patrick Michaels
    Patrick Michaels Mar 07, 2008

    perfect..figures that Charter couldn't punch through the DVD box..usually, you'll want to run a splitter on that anyway.

    thanks for using Fixya and rating someone as FixYa.


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