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get rid of it ...and install a free avg with spy-ware protection and all ...it s updating daily ..and I had no problems with it in 2 years..they release a new version every few months and I'm content with the software ...its settable...for your own needs and reliable..
It doesn't really matter which version of Spy Sweeper is on the installation disk, as long as the subscription associated with its product key hasn't expired. Spy Sweeper will immediately update to the current version after you install it.
The clock starts on your one-year subscription when you enter the product key during installation. If it's a 3-machine license, then the clock starts on all 3 copies when the first one is installed.
You will need to uninstall and install your program
Restart your computer--> black screen--> after the Bios check (is always the 1st step)--> start pressing the F8 key repeatedly--> Windows boot menu will apear--> use the arrows--> Safe mode
It will look different from you normal Windows (don't worry about this)--> go to Add / remove programs--> Uninstall your spysweeper program--> restart your computer normally--> install your program normally--> check for updates
Though it's been a while since I used Webroot products, I believe you need to select help or possibly file after opening Spybot and select update. Make sure your firewall isn't/doesn't block it from updating. Good luck.