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It sounds like your computer is still trying to communicate with the old printer. In the control panel, under "Programs" / "Uninstall a Program" find anything referring to the Kodak printer or Kodak printer software and uninstall it. That should also free up resources on your computer. You may also want to check under Printers to make sure the computer doesn't still have a profile for the old Kodak.
Among with the scanner/printer, you recieved a cd with the machines drivers and software. You have to install these two to the laptop to make the machine work. When you install the software, you can use this to scan your letter. It should be called something like "hp solution center" or similar. There would be clear instruction/options there for your task!
Here is my resolution to the error SVCHOST.EXE GENERIC HOST PROCESS OR DEP ERROR
IT DOES NOT INCLUDE DISABLING WIA OR DISABLING DEP (which is a good security feature)
I have tried it on upto 3-4 computers with success and complete software functionality ******************************************* Turn the All in One Off Uninstall the whole of the HP software on the computer Run a level 4 uninstall Start --> Run -->X:\Util\CCC\Uninstall L1.bat Start --> Run -->X:\Util\CCC\Uninstall L2.bat Start --> Run -->X:\Util\CCC\Uninstall L3.bat Start --> Run -->X:\Util\CCC\Uninstall L4.bat
Restart the computer ******************************************* Check the computer on the restart Check if you still get an SVCHOST.EXE GENERIC HOST PROCESS OR DEP ERROR on restart
Start --> Run Type in Msconfig Click OK Click Launch System Restore Run System Restore Create a Restore Point named Hp
Click Start --> Run Type in Regedit Click OK Open Registry Editor Scroll to the following Registry Key
HP Digital Imaging Monitor (hpqtra08.exe) (x:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe)
HP Image Zone Fast Start (hpqthb08.exe) (x:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe)
Generic Host Process for Win32(svchost.exe) (c:\windows\system32\svchost.exe)
Add all these files one by one by browsing to the locations
Click Apply and OK Let the computer restart if prompted ******************************************
Its also at times needed to disable from the Startup of the computer in Msconfig
Hpcmpmgr.exe HPwuSchd2.exe HP Digital Imaging Monitor (hpqtra08.exe) HP Image Zone Fast Start (hpqthb08.exe)
The reason is the above mentioned exceptions to the Data Execution Prevention are loaded after the Startup loads and the DEP may try to shut them down at the startup itself and generate the errors Unchecking the above files does not mean losing any functionality on the All in One all the features should work properly
Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)
The Windows services (files) were:
Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll) Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)
The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.
1) Check to make sure that the 2 Windows services above are not running (or not installed). 2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped) 3) Run the installation again.
complete uninstall printer software from computer. run uninstall L1 L2 L3 L4(if not an hp computer). run same uninstall l1l2l3l4 from 7z..folder or hp folder from temp if availalbe. then clean from add remove programs/program and features. then clean from cleanup utility all hp pritner related entries. then clean temp folder. clean recycle bin. delete c:\program files\hp and hewlett packard folders (if not an hp computer). on hp computer delete digital imaging bin folders. delete following folders from following locations-
C:\windows\System32\Spool\Printers and deleted entries inside it C:\windows\System32\Spool\drivers\w32x86\*.* deleted entries inside it C:\windows\twain_32.
cleanup from regsitry-- plz make back up for registry first.
>> hklm/system/current control set/control/print/environment/windowsNT(x86/64)/drivers + processors delete all pritner entries from there.
>> hklm/system/current control set/enum/usb/vid_000,vid_003 delete.
>> hklm/system/current control set/enum/usbprint delete pritner entries.
>> hklm/system/current control set/control/print/monitors/hp standard tcp/ip ports/ports.
>> hklm/system/current control set/control/print/monitors/standard tcp/ip ports/ports.
>> delete same ports from printers and faxes/pritners pritner properties ports
>> hklm/system/current control set/control/print/monitors/hpz..
>> hklm/system/current control set/control/print/providers/lan man settings.
>> hkey_current_user\software\hewlett packard delete if not hp computer.
>> hkey_curent_configuration/system/current control set/control/print/pritners.
then go to msconfig make it selective startup disable all microsoft services except hp services. hide all microsoft services. disable all startup tab apply restart.
after restart install cue version 12 officejet pro 8500 or 6500. then run msiexec.exe /unregister then msiexec.exe /regserver cmd commands.
then install software from downloaded version of original pritner install only basic drivers first and imaging devices only and use solution center 12. cue 12.
while computer is starting don't just press F8, u have press and depress it as fast as possible on and off on and off. This will let u go into safe mode, remember if u added a program or hardware or software before this problem happened and if u did try removing the program if might have a conflict with the operating system. Or do a last good known configuration. If this doesn't help try this starting the computer with the mouse disconnected or the keyboard or the printer or speaker or if u just added a card remove it. This things might help.
Driver could be corrupt. Disconnect the printer or at least be sure it is turned off.
I'd do both and reinstall the CD software program that came with
the printer. When the software program asks you to connect the
printer to the USB port, do so and it should again work properly.
Hope this helps. Bud