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USB ports working with other devices but not when zen mp3 player is connected (subsequently unable to link player with Zen software and inability to charge battery).

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USB 2.0 is the latest development of the USB technology. It is nearly identical to its predecessor, USB 1.1, except for one significant difference: speed. USB 1.1 supports a maximum throughput of 12Mbps (equivalent to 1.5MBps), whereas USB 2.0 supports throughput of 480Mbps (which is equivalent to 60MBps). The fast transmission speeds of USB 2.0 make it the ideal technology for channeling data from digital cameras, storage drives, scanners, and other external components that need to communicate a lot of information to a PC.

Win98, Win98 SE, WinMe, Win2000, and WinXP all have native support for USB 1.1. The later versions of Win95 support USB 1.1, although many users of the OS report problems with its USB capabilities. WinNT does not support USB. Your computer must have two things to support USB 2.0 technology: a USB 2.0-compliant port and the Windows XP OS (operating system). Microsoft plans to add support for USB 2.0 to Windows 2000, but it has no such plans for Windows Me or Windows 98 SE.

As a general rule, many of the computers sold in 2002 (or later) will support USB 2.0; most of the computers sold in 2001 or earlier will not. The best way to determine whether your PC has a USB 2.0-compliant port is to read the documentation that came with your computer. If your PC has such a port, the documentation will clearly say so.

Another place to look is in the Device Manager. You can access it in WinXP by opening the Start menu, right-clicking the My Computer icon, and selecting Properties. In the resulting dialog box, select the Hardware tab and click the Device Manager button. In Win98 SE and WinMe, simply right-click the My Computer icon on the Desktop, select Properties from the pop-up menu, and click the Device Manager tab in the resulting dialog box. Either way, when the Device Manager appears on-screen, double-click its Universal Serial Bus Controllers heading. If you see a listing for USB 2.0 Root Hub, you know your PC supports USB 2.0. (Please note, however, that your computer may support USB 2.0 even if this listing does not appear in the Device Manager.)

Posted on Mar 07, 2008

  • micromaster
    micromaster Mar 07, 2008

    See if your USB port or drive is 1.1 /or 2.0. This make a possible problem

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  • Master
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Hello sir

Posted on Mar 07, 2008

  • isaac johny
    isaac johny Mar 07, 2008

    ya this problem has many times came in fixya,,,

    actually the zen software doesnt respond to the mp3 player....

    which version of OS are you using/??

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Posted on Jan 02, 2017

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Hi My player is Creative ZEN MOZAIC EZ 100 - 4GB It is not able to recharge and when connects to PC there appears scaning Disk... and nothing else happends long time.


I've had similar issues with the Zen Microphoto, usually the case is a defective cable. Even though the PC sees the device that does not mean that the cable is connecting properly. Try using a different mini USB 2.0 cable. That fixed all of my issues with my Zen Microphoto's connection and inability to charge.

Apr 04, 2011 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

My creative zen stone plus cant switch on,except use a usb cable to connect it... and the word on the screen not clear anymore....why its happen??and how to solve it??


Hi, from the way you said your problem, might not be easy for me to just give you a direct answer to the problem. Because i don't know what happened to it before it started acting the way it those.

So what you can do for me is to write out another comment and really describe exactly what happened to it that made it the way it is now.

But before you do that let me give you some Tips to troubleshoot it first and see if it will solve the problem.

How to Troubleshoot With a Zen Stone MP3 Player

Creative Zen Stone MP3 players work without problems under most conditions, but may occasionally malfunction during normal operation. Malfunctions are often caused by errors in the player software but are occasionally caused by other issues. If your Creative Zen Stone MP3 player is not playing back music or responding to button presses, troubleshoot your device. Most problems are common and do not require service.

Instructions


Plug the small end of the USB cable into the USB jack on the Zen Stone MP3 player. If the rechargeable battery is drained, the MP3 player will not work. Wait until the indicator light stops blinking before removing it from your computer.


Connect the MP3 player to your computer and open the Creative Media Lite software on your computer. Check for updates to the player's firmware by pressing the "Check for Updates" button in the software. Follow the onscreen instructions to update the firmware if one is available. Firmware updates correct problems with the software and may resolve the problem with your device.

Reset the Zen Stone MP3 player to clear any errors that may have developed in the device's software. To reset the device, stick the end of a straightened paper clip into the hole marked "Reset." The device will restart.


Reformat the player as a last resort for fixing your Zen Stone MP3 player. To reformat the player, connect it to your computer and open "My Computer." Your player is located in the "Devices with Removable Storage" section. Right click on your MP3 player, select "Format," and confirm the selection.


Tips & Warnings

If you are still unable to operate your Creative Zen Stone MP3 player, visit the Creative support website.

Reformatting your Zen Stone MP3 player will delete all of the information on your device. Only reformat your player as a last resort.

Thanks for using fixya..

Jan 12, 2011 | Creative Labs Audio Players & Recorders

1 Answer

I have a Zen Vision M 30G when i plug it in i get a malfunction error and the USB does not recognize it, It does however charge and everything works properly on the Zen


was their any software that came with the device to download. If you have it plugged in to a receivers usb port, check with the receivers ability to read the device, some only handle up to 2Gs. If plugged into usb on computer your device should aquire software to make it recognizable.

Nov 07, 2009 | Creative Labs Zen Micro MP3 Player

2 Answers

Zen v plus - won't connect


I found the solution. When I connected my device to computer, it was unknown. I tried to reinstalled the software; however, the problem was still going on. To solve it;

1. Connect your device to your computer,
2. My computer, system properties, device manager
3. Find Creative zen which has attention icon
4. Click the Zen and then delete it
5. Plug out your device, and plug it again. That's all.

can1043

Oct 19, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

AHH


I have the same exact problem as kandii07

Sep 02, 2008 | Creative Labs Zen Digital Media Player

1 Answer

When I plug in my Zen Micro to the PC to chage all i get is the flashing charge signal but the devices does not recgharge. This is the same USB that i have used successfully on another PC. it also wont...


I use to have that little player and i remember how it could be tricky on different computers.

from http://www.anythingbutipod.com/forum/showthread.php?t=27711

If these don't work please report back:
4. If the Zen is not detected by or charging from the computer when connected, make sure you are using a USB port on the back of the computer (built into the motherboard) instead of one wired to the case (front or side). That way you are using a USB port with the proper power output.

5. If the Zen is not detected by or charging from the computer when connected, make sure the USB port you are using are USB 2.0 and not v1.1. If you computer is a newer computer, this shouldn't be a problem, but if it is an older computer, it may only have USB 1.1 ports which doesn't output enough power as USB 2.0 ports.

6. If the Zen is not detected by or charging from the computer when connected, make sure you have no other USB devices plugged into the computer (front and back ports), but the Zen. That may be worth a try to see if you can get enough current from the USB ports to begin charging it again. Usually the more devices you have plugged into the USB ports, the less current that will be available for charging due to the power being shared with all other devices plugged in.

7. If the Zen is not detected by or charging from the computer when connected, make sure that the drivers are loading for it properly under Device Manager (no conflicts showing). I believe the Zen will not be detected or begin charging unless its drivers are loaded and working properly.

Jul 30, 2008 | Audio Players & Recorders

1 Answer

My ipod not getting connected


i sometimes have the same problem.
make sure you have the usb plugged into the back ports on the computer.

May 31, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Vision M not recognized


I'm having the exact same problem. My zen is 'charging' but isn't detected anywhere on my pc and I'd leave it charging for days but nothing happens. I've tried different usb ports, reinstalling the software several times but nothing. I recently reinstalled Windows and with my new pc my Zen cannot work on it for some reason?! I put previous files from my old pc onto my Zen hoping that I could transfer them onto my new Windows pc but I fear I've lost the data on my Zen completely. Arggh, any suggestions guys? Please..x

Feb 29, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Connection Probs


Try replacing your USB cord, or re-installing your Zen player's driver. If these doesn't work, then probably the USB port on your player is worn-out or damaged. Cleaning the the port with a contact cleaner.

Oct 27, 2007 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

Zen vision M wont dock


Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize
http://www.anythingbutipod.com/forum/showthread.php?t=10960

Oct 08, 2007 | Creative Labs ZEN Vision:M Digital Media...

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