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Printer: HP psc2350, MY53JF2298KJ. After fitting a fresh colour cartridge I received a message that the alignment had failed. I refitted the cartridge twice and eventually received alignment OK but the alignment sheet showed only black, blue and yellow, with no red. I have tried printing a photo but there is no red printing, only blue and yellow. Advice please.

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  • Gabriel LANCASTER
    Gabriel LANCASTER Mar 07, 2008

    I could not access the document you mention through Google. Can you please give me a straightforward answer in clear English, as at age 85 I am not too computer literate.

  • Gabriel LANCASTER
    Gabriel LANCASTER Mar 07, 2008

    The replacement cartridge was obtained from a reputable retailer, in sealed HP packaging. What more can I do?

  • Gabriel LANCASTER
    Gabriel LANCASTER Mar 10, 2008

    I have sill not received a useable reply, after three days. Please look at my problem and respond in plain English.

  • Gabriel LANCASTER
    Gabriel LANCASTER Mar 24, 2008

    After trying your solutions without result I took your final advice and fitted another fresh cartridge, which solved the problem. Is it possible to know if a new cartridge will be OK? Thanks for your advice which was finally successful.



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Dear Gabelan,
it seems a firmware Version related can just go through this link:

it will help you to solve this problem.

Cheerup & be happy always

Posted on Mar 07, 2008

  • Akshay Choudhary Mar 10, 2008

    Dear gabelan,
    Please accept my regards , It will be my honour to serve you ,my Services . Please read these instructions carefully:

    You printed a diagnostic page and found colors that are very different from the colors on the cartridge label, or entirely missing colors.

    Step 1: Run the clean print cartridges utility

    1. Press the Setup button.

    2. Use the arrow keys to select Tools and then press the OK button.

    3. Select Clean Print Cartridge and then press OK . The device prints a test page.

    4. Examine the test page. If the print quality of the page is good, stop here. If the
    print quality is bad, go on to the next step for further cleaning.

    5. Open the Printer Toolbox . There are two ways to do this:

    * Open HP Director , select the Settings menu, then the Print Settings submenu,
    and finally the Printer Toolbox .

    * If the HP Director method does not work, open Printers and Faxes in the
    Windows Control Panel , then right-click your printer icon and choose Properties
    . Click on Printing Preferences . Click the Services tab, then the Service This
    Device icon.

    6. The Printer Toolbox opens. On the Device Services tab, click Clean the Print
    Cartridges , then follow the on-screen instructions. Up to three levels of cleaning
    are available. Discard or recycle the page that prints.

    Step 2: Replace the problem cartridge
    If a cartridge replacement was not tried previously to solve this problem, replace the problem cartridge now.

    Cause and prevention
    Color mix is usually caused by a material touching the nozzles. Ink can wick along the material and travel from nozzle to nozzle. When different colors of ink mix in this way, the result is muddy, inaccurate colors.
    Missing colors occur when the cartridge nozzles dry out, or when a color is exhausted because of specific printing demands.

    * Do not remove the protective tape from a new print cartridge until just before you
    install it. Once you remove the tape, do not reapply it.

    * After you have removed the protective tape, do not allow anything to touch the

    * Print at least once a month to keep the print cartridges in good working order.

    * Always turn the printer off by pressing the button on the printer control panel, rather than by unplugging the printer. Turning the printer off properly allows it to protect the cartridges.

    * If you are removing a cartridge from the printer temporarily (for instance, removing
    the black cartridge in order to install the photo cartridge), put it in a cartridge

    * If you do not have a cartridge protector and need to remove a cartridge
    temporarily, put it in an airtight plastic tub. Make sure nothing touches the
    nozzles. Do not use a plastic bag. If you intend to store print cartridges in a tub
    for a long period of time, place color cartridges with the nozzles down, and black
    cartridges with the nozzles up.



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Hello sir

Posted on Mar 07, 2008

  • isaac johny
    isaac johny Mar 07, 2008

    are you sure whether the replaced new cartridge is same as that of the other serial.....

    nowadays the printers wont accept the fake less amount or pirated cartridges available in the market


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