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I cannot go to the website, we tried to optimize the browser, IP address is correct, we are able to get reply to modem and website but i cannot go on line

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Hello,

you are the one who was ordered on a chat?

Posted on Mar 07, 2008

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I need to find the clear modem setup pages


HI if your looking how to access your modem page this is what we can try

try to check for the ip address your modem is generating

you can use the default ip address of your modem-192.168.100.1

or you can check for the ip address which your modem generates ofr that

CLICK START>>RUN>>type in CMD>>PRESS ENTER>>BLACK WINDOW POPS UP>>type in

IPCONFIG>>PRESS ENTER..LOOK FOR THE IP ADDRESS(VISTA AND WINDOWS 7) LOOK FOR IPV4 ADDRESS...TYPE THIS IN THE ADDRESS BAR OF YOUR BROWSER(ex-internet explorer)

this should work..............have a great day

Apr 25, 2011 | PC Desktops

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Internet not working , can't connect to the internet


Is your internet not working? Unable to connect to any websites? Read more below to help resolve these issues.

First, you need to make sure your home network is configured and up and running. You can click here to read my article on how to configure a home network.

One of the first troubleshooting steps I recommend is to check the network cables in the network. Make sure all cables are firmly seated in the connection port. Also, if you have cable splitters I recommend you unplug the coaxial cables and plug them back in. Simply resetting cables can resolve connectivity issues. Replacing cable splitters can also help as well. They are fairly cheap to purchase and your Internet Provider may be able to send you out some for free. Continue on with the steps below if this does not help,

1)First, you can test if you are able to send data past your local gateway. Your gateway is your router. It is the gateway to the outside world. If your internet is working properly, you should be able to communicate past this.

In Windows you can use the ping command to test,
Click Start > Run and in the run box type "Command" or "cmd". A black DOS window should open. In the DOS window, type
ping www.google.com
or
ping www.msn.com or any website you have in mind. Try multiple ones.
Below is example of a working internet connection,

Pinging www.l.google.com [74.125.93.105] with 32 bytes of d
Reply from 74.125.93.105: bytes=32 time=45ms TTL=52
Reply from 74.125.93.105: bytes=32 time=46ms TTL=52
Reply from 74.125.93.105: bytes=32 time=45ms TTL=52
Reply from 74.125.93.105: bytes=32 time=45ms TTL=52

Ping statistics for 73.123.33.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 45ms, Maximum = 46ms, Average = 45ms

As you can see, I am able to communicate with google.com. If you ARE able to communicate past your gateway, but still unable to visit websites then continue below. If you are NOT able to communicate past the gateway, SKIP to step 5

2) You may have an issue with your Internet Browser. Try using a different internet browser to see if you can view websites. If you are able to with different browser, then you narrowed the problem down to that browser. Some examples of browsers are Internet Explorer, Mozilla FireFox, Safari and Google Chrome.

3) If you are unable to get any Internet Browsers to work, then there may be a different problem. You could have a Firewall on your computer, or a anti virus program that is causing problems. The best way to test this out is to disable any anti-virus programs or firewalls you have.

4)Simply, the website you are trying to go to is down due to technical reasons you can't control. Make sure this is not the case by visiting other websites.


5) Make sure your computer is setup to obtain an IP address automatically and to obtain DNS information automatically. Why? When you purchase internet service from a Internet Service Provider, they typically assign you DCHP addresses and these can change all the time. So, if you input an IP address manually, then it may work for a while and stop working.

-To make sure your computer is configured to obtain this information automatically, in windows, go to Start > Control Panel > Network Connections. Right click on Wireless Area Connection or Local Area connection depending on if you are wired or wireless and choose Properties. In Properties, select IPV4 and click properties. Make sure Obtain IP address and Obtain DNS automatically is checked.


6)Once you do step 5 and still have trouble, your internet service just may be down due to technical reasons outside of your control. You can contact your Internet Service provider and speak with technical support to confirm this.

7)Check step 3 as this can cause routing issues.

8)Power cycle your equipment. This basically means to turn off and back on. The proper way to do this is in a certain order(MODEM > ROUTER > COMPUTER)

--Turn off your modem, router and computer. After 10 seconds plug in your modem. Wait 30 seconds and plug in your router. Wait 30 seconds and turn on your computer. On your computer, renew your ip address. To do this, go to Start > Run and in the run box type "cmd" or "command". In the black DOS window, type
ipconfig /release
after the command runs type
ipconfig /renew

I hope this article was informative!

-G33k

on May 23, 2011 | PC Desktops

2 Answers

I am trying to hook up to the internet and tech support thru phone company says I have to reinstall network interface card? I'm clueless. Help!!


you have to download the drivers from the manufacturers website e.g. Dell, Lenovo, HP

once you go to the manufacturers website select support then download the correct drivers under network adapters or something about network.

Sep 03, 2010 | PC Desktops

1 Answer

I have a compaq computer model 5bw220 5000 series and my moden needs to be reprogram and i dont have the cd. i dont know what modem it has. can you please help.


If the modem is internal, look in your hardware manager to locate the brand and type of modem, if its external, check the id plate on the rear of bottom of the case, then go to the manufacturers website, look under support for the software. You can also access the modem through your web browser using its own IP address. Type the address into the address bar of your browser. When the modem asks for a password, use admin in the user name and admin in the password, or use password for the password, then locate the details you wish to change, change them and then click on save and reboot.. The IP address of the modem can be access using the IPCONFIG /ALL command or check the label on the modem or, go to the manufacturers website and check the manual..

Mar 18, 2010 | Compaq Presario 5000 PC Desktop

1 Answer

Vista home premium


· power cycle the modem and router (turn-off the modem and router, and wait for 10-15 seconds before powering on the modem first, then wait for 3-4 solid lights before you turn-on the router; check a website, or else
· bypass router (by directly connecting your computer to the modem)
· checked a website
· checked the IP address by clicking start button for winXP, click run and type cmd, on the c:> prompt type ipconfig then hit enter, get the IP: if the IP address starts with 169.254.x.x…the type ipconfig /renew…or else type first ipconfig /release, then type ipconfig /renew.
· If media is disconnected, check the modem cable that runs at the back of the computer, unplugged and plug it back, or try other cat 5/ modem cable.
· Check the device manager for network adapter (is properly working), by right click on my computer, click on properties, and click on hardware tab, and click hardware manager button, click the plus sign next network adapters, makes sure there is no markings such ? ! or X marks, or else install the device manager for the Ethernet card.
· Type Ping google.com, check if the it receives and sends packet, if it does, then check the browser…
· Check browser settings, delete cookies, temp files on general tab…(click on tools->internet options), click on the connections tab, the make sure it is “never dial a connection”, check the LAN settings, make sure that there is no marks or checks on the boxes..click ok. Click on the advanced tab, click on the button “restore defaults”. Hit apply and ok. Close the browser, and open it up again and check for online website.
· Once connected, install back the router, if the there is no website shown, please your router brand support line for the reconfiguration of the router.

Apr 22, 2009 | Dell Dimension 3100 PC Desktop

1 Answer

Will not connect to internet


· reinstall drivers first including the network adapters.
· power cycle the modem and router (turn-off the modem and router, and wait for 10-15 seconds before powering on the modem first, then wait for 3-4 solid lights before you turn-on the router; check a website, or else
· bypass router (by directly connecting your computer to the modem)
· checked a website
· checked the IP address by clicking start button for winXP, click run and type cmd, on the c:> prompt type ipconfig then hit enter, get the IP: if the IP address starts with 169.254.x.x…the type ipconfig /renew…or else type first ipconfig /release, then type ipconfig /renew.
· If media is disconnected, check the modem cable that runs at the back of the computer, unplugged and plug it back, or try other cat 5/ modem cable.
· Check the device manager for network adapter (is properly working), by right click on my computer, click on properties, and click on hardware tab, and click hardware manager button, click the plus sign next network adapters, makes sure there is no markings such ? ! or X marks, or else install the device manager for the Ethernet card.
· Type Ping google.com, check if the it receives and sends packet, if it does, then check the browser…
· Check browser settings, delete cookies, temp files on general tab…(click on tools->internet options), click on the connections tab, the make sure it is “never dial a connection”, check the LAN settings, make sure that there is no marks or checks on the boxes..click ok. Click on the advanced tab, click on the button “restore defaults”. Hit apply and ok. Close the browser, and open it up again and check for online website.
· Once connected, install back the router, if the there is no website shown, please your router brand support line for the reconfiguration of the router.

Apr 15, 2009 | PC Desktops

2 Answers

My sony vaio makes the connection to my broadband connection does not connect to the internet, any ideas. I have tried everything


may be u should check ip address , subnetmask,gateway,DNS server addresses which will be loacted in TCP/IP properties if it is correct just go to start in run type cmd then there ping to particular gateway and DNS addresses then u will get reply msseages if it is request time out then problem is there at that time check the cable from the ADSL Modem/Router is connected properly and at the machine end also if still problem contact the particular Broad band vendor or problem may with u r network card also

Aug 02, 2008 | Sony PC Desktops

1 Answer

Pc desktop


after you format your computer u need to install the drivers for your internet.....install the driver for your network and u can go live

Mar 08, 2008 | PC Desktops

1 Answer

Cannot go on line


is it only website you cannot go to ? or can you not connect to the internet at all ? What system are you using desktop/laptop? connecting via modem? router? dial up? wireless or ethernet ? Was this computer on the internet before and now will not connect, or is this the first time setting up connection?

Mar 08, 2008 | PC Desktops

1 Answer

DNS Problem


hi, try to disable or reinstall your modem, then reenable it, see if you have dinamic DNS or DHCP on. or you have static ip?
check your router too.
Carl

Nov 06, 2007 | PC Desktops

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