- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Dterm 80 works on several systems, would be helpful if you mention what system you have. Programming lines directly onto a phone is done in system programming, not really something you can do yourself. If your IT person has the programming software, great. Very rare someone on site is tasked with knowing the phone system at that level, because it gets deep quick, and your working on the whole thing, not just one phone.
Several phone vendors post user manuals on-line. Dterm 80 is a phone that works on about 10 NEC phone systems. Find out which system you have; Pro II, Elite, IPK, IPK II, SV8100, 8300, 8500, and so on, then Google your system+user manual+PDF.
Not too clear on what's happening. Maybe the phone is set to call forward all. Usually CFA code is 41 plus ext. If the user happened to dial 41......, but forgot to dial 9 first for an outside line the phone could be forwarded to the twilight zone. In this case, dial 42 to cancel CFA, problem solved. If do not disturb in on, code 40 is the cancel code. This depends on your codes being at default, if your office codes were changed, say to make room for 400 series extensions, then who knows what will set and cancel CFA or DND. If you want the phone to ring instead of voice announce on internal calls, I'll have look for that later. I know it can be done in programming, but there's probably a code so you can do it yourself.
Ringing is assigned in system programming, so if your phone doesn't ring you can't change that unless you have person on site who works on the system at that level. Some places use the night mode feature to make certain phones ring in day mode, and others to ring in night mode. Not very likely but sometimes the mode gets switched at places who don't realize they have another mode, suddenly only 2 phones ring instead of ...5. Feature,80,Feature, is the code to switch back and forth on a Pro II, an Elite, and an IPK system. This would be done at the reception phone. These phones also work on several other systems so don't know if this works for you. Or maybe you set Do Not Disturb, which would keep your ringer off.
The LCD screen of my DTerm80 was showing a "CAMP-ON" message along with someone else's name. I fixed it by pushing the "Exit" button then the second softbutton, under "Clbk", then the first softbutton, under "All". I received the message ""CLEAR CALLBACK CAMP CANCEL"