Question about Maytag Neptune FAV6800AW Top Load Washer

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Fabric Soft and Bleach despenser on MAYTAG TL FAV6800 won't drain

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I had the same problem with my FAV6800 and after testing that the dispenser valve was operating properly during the fast cycle test but not during a regular load. I decided to test the water pressure to the unit and that was it. The line filters were clogged and the low water pressure created several problems for this unit. Be it the dispenser not being flushed, incomplete rinse cycles, low water on wash cycle. If the unit cannot get enough water into it during the allotted time to fill during wash, rinse, repeat. It simply moves onto the next cycle and does a crappy job. So clean your lines, as mine has never operated this good.

Posted on Nov 05, 2011

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I'll see if I can help. Can you just clarify if by won't drain. Does it look like no water flow is flushing the the Bleach and Fabric Softener dispensers?

The Fabric Softener dispenser could be clogged but I suspect the dispenser’s valves are not opening to flush the dispenser’s. If the Fabric Softener dispenser is clogged you can flush with White Vinegar solution and clean exit port with a pipe cleaner. I do not suspect a clog with the Bleach dispenser.

You could go into Service Mode and turn on the water valves for the dispensers to check if water is sent to the dispensers.

If you have no water flow to the Softener dispenser here is the non technical troubleshooting I would take. Go into Service Mode (page 14 of the Service manual) by Pressing Enviro Plus and Spin Only keys (simultaneously) for three seconds or until the console beeps.

Now go to page 16 to Service Manual and enter Board Output Test by pressing the Delicates key. This will lock the lid. Now press the Wrinkle Control Key Pad on the console. The Control Board will send 120VAC to the bleach dispenser water valve. Did you hear the Solenoid hum? If so and you have no water flow diverted to the Softener dispenser the solenoid valve may be stuck closed. If you did not hear the solenoid valve hum the solenoid field coil may be open. Do the same process for the Bleach dispenser water valve with Bulky Items Key Pad.

Final technical troubleshooting as a technical owner of the machine would be to take my DVM and verify 120VAC from the Control Board to the Bleach/Fabric Softener dispenser valves.

See page 36 lower left hand corner is the Bleach/Softener dispenser valve.


Here is the Service Manual for reference. Sears Parts Direct for reference.

The Part Number for the Dispenser Valve is 25001043 you can order from this site or search the internet for best price.

Good luck…….Rich


Posted on Mar 13, 2010

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Aug 28, 2011 | Maytag Neptune FAV6800AW Top Load Washer

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How do you remove the fabric softener insert?


See page 33 and 34 of the FAV6800A/FAV9800A Service Manual for Bleach/Softener Dispenser Removal.

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Maytag Neptune Washer model # MAH9700AWW will no longer despense fabric softner,


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Jan 30, 2010 | Maytag Washing Machines

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Maytag MTW5620T2 the fabric softner despenser doesn't despense. There is mositure inside and it slings fabric softner everywhere. It leaks from the side hole of the agitator. Gets fabric softner on my...


Liquid Softener was clogged up over time.
1-Put hot water in the place of the Softener slowly and let it over flow to dissolve the solidified liquid.
2-Keep doing this until you see water at the bottom of the tub.
3-Run a small load to clean out the gum.

Jul 02, 2009 | Maytag Washing Machines

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Maytag neptune TL


The machine needs to cut you a break;

“”i have a maytag neptune TL and there are several things wrong with it...1. I can't wash small loads it will stop at the spin cycle and flash dc””

This issue is a clutch issue see this post to DIY the repair.

“”it will wash fine on regular loads until it comes to spin cycle again and it will stop and flash nf””

This one is a little confusing the “nf” error is a No water fill error code. Check these two post for support regarding water inlet restriction or valve not opening properly.

nf post nf post 2

“”my fabric softener dispenser will not let the softener out neither will the bleach dispenser””

See this fabric softer post for support. The fabric softener dispenser may be clogged or the water dispenser valves feeding both dispensers may not be operating properly. The Service Manual on page 16 “Board Output Test” will give you support to turn on the Fabric Softener Valve and Bleach valve. See if you hear the valves operate in Service Mode”

My method may seem a little confusion for viewing water flow to the dispensers. This issue could be associated to the nf error you are receiving, restricted water flow (inlet screen clog) or cold water valve not working properly.

Post back for any questions or possible support I can offer. I’m an owner like you not a repair person but I’m very comfortable working on this machine. Rich

Jun 17, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

I have a odor problem with my FAV6800 AWW TL and standing water in bleach & fabric softner cups. The problem has gotten so bad that the odor has seeped into our clothes, yuk. The fabric softner cup will...


Hello mab2005,
Take a look at this post regarding removing Fabric Softener dispenser and clean out and see if it helps. The bleach dispenser is a bit more difficult to clean up I did not bother. You can also lift the washer top using this process to make sure the fabric softener and bleach dispenser drain holes are not blocked.
To raise the top of the machine; Insert a flat blade putty knife approximately 2.5” from the left and right sides of the washer top, depress the spring tabs securing machine top to the washer base. See page 33 of the Service Manual for putty knife insertion point. You might find something in the Use & Care section of the service manual that might help, I have never looked.

You may have mold built up as I and other users have, see the attached Pic. If I were going to replace a tub seal I would clean out this mold during that repair process. This is the process I'm going to try sonn and I will let ya know if it works. Start a quick wash once the water fill sequence starts I would pause the washer. I would then remove the front panel (as I show in the pic) and view the tub while I very carefully over fill with water to slightly above the mold ring. I would then throw a gallon of bleach in start a continue the quick wash to agitate the solution for a few minutes pause the washer and let sit for a while. Then continue the quick wash thru the complete cycle. I would not try this until I give it a try I’ll let ya know how this works outs.

137c742.jpg

The tangle problem is inherent to the machine design with
the tumbler rotation action to agitate the wash
load. Hope this helps.

Apr 11, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

I have a maytag neptune TL washer. The last few washes, the fabric softner and liquid bleach do not empty in to the wash...they just remain in their dispenser. Can you help?


it could be mold.

try pouring bleach in each compartment and running it twice like this

and once after with no detergent bleaches or anything, just a normal wash on hot

this should help, if not u have to either clean the dispenser or replace it.

May 02, 2008 | Washing Machines

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