Question about Canon i860 InkJet Photo Printer

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Big black cartridge not printing

Hi!

we recently replaced the big cartridge (3eBK) and now it's not printing black!! We did the test and the cleaning stuff but no joy!! Help!!

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  • lolita5050 Apr 08, 2008

    Same here - did you find out if you bought another black it worked? Hate to spend the money but will try it! Also when I run the tests it prints fine just not when I want it to print?

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  • 88 Answers

Try replacing your printer ink cartridges with a new one.Chances are you have bought a defective cartridge. If that does not work, pls try to check the slot for your black ink for obstructions, then replace your black ink cartridge.

Posted on Apr 09, 2008

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First of all... have you tampered with the printer's firmware? If not, it's unlikely it became corrupted. But if replacing the ink cartridges with fresh ones, and using a new print head did not fix your problem, you may be out of luck.

Is this a new problem, or has it always been like this?

Could it be that the print driver is always printing photo? In that case, it uses the narrow black ink cartridge instead of the fat 3eBK cart. You should print a nozzle check pattern and verify that you see the 3eBK cartridge pattern. If you do, the problem is likely SOFTWARE... your driver settings, not the printer itself.

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The Canon support page for this printer is at:
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However, as Canon pages come up as generic pages (without the text I input for you), you will have to type in "missing black ink" (without quotes), to see the material they have posted in this regard. You will find instructions there in regard to how to clean the print heads, etc., if that is necessary. However, I would definitely try another cartridge first, especially if you haven't had that much use on the printer, such that you think these other measures may be necessary.

Please post back if you need further help, otherwise thanks for rating FixYa!

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