Question about Dell Latitude D620 Notebook

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Audio and Video (Windows Media, Real Player, and player software) freezes up

For some reason (as of late), when I'm playing any streaming audio and/or video files, it will play just fine for the 1st 45 seconds - 2 minutes, then "freeze up" (e.g., begin 'buffering', start playing for a few more seconds...then freeze up again). In the case of my Windows Media Player [10], the freeze-up often cause the player to produce a "Not Responding" / "End Program" message.

This is happening on my Dell Latitude D620, Windows XP Professional SP2 (2002).
Genuine Intel(R) CPU
T2300 @ 1.66GHz
981 MHz, 1.00 GB of Ram

This seems to be happening whether I'm working off of my home network (Belkin Wireless Router / Yahoo High-Speed DSL), or my T-1 line at work. No other programs are working slowly (internet speed, non-audio/video applications, etc.), its only when playing audio or video through WMP, Real, YouTube, Yahoo media player, you name it.

Very frustrating...any ideas as to what I need to do to remedy this??

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  • 3 more comments 
  • malarch Mar 07, 2008


    Thanks for the reply. I know my way around a CPU...but not "super savvy" - at least as far as your comments. How do you "configure [your] realtime setting"?

  • malarch Mar 07, 2008

    VirusScan is the virus software on my PC.

  • malarch Mar 12, 2008

    Thanks for the continued feedback.

    Question. It seems that this problem started occuring when I connected my new Wireless Router (connected for my work-provided Dell Latitude D620 and our Dell Dimension 8400 Intel(R) Desktop Computer.

    Specs of the Belkin Router...

    I'm using [what is described as a "recent standards-based" security connection technique] the WPA-PSK security mode/authentication (with a TKIP encryption technique).

    My previous router was a [traditional] "wireless g" connection, although my new "wireless n" router claims to be backwards compatible (802.11g/b). Not sure if the "n" technology is causing this issue with my audio/video streams pausing/freezing (I bring this up because I thought the problem was limited to my laptop, but then my wife played some video on YouTube (using our desktop CPU) and it experienced the same, sudden "freeze" about 30 seconds into the video.

    Hopefully this sheds some additional light on the situation and a solution accordingly (btw, my Adobe Flash Player, etc. is updated).

    Thanks again.


  • EKOC2008 Nov 12, 2008

    It has froze me up totally, cannot uninstall the darn thing. Nothing is working, my printer, wireless key board or mouse. Put PC in safe mode to try and Uninstall and it still froze up. HELP

  • Anonymous Mar 18, 2014

    have had this lapptop for about a year now, and it has become increasingly slow. When using firefox or chrome it tends to get stuck frequently. The flash player doesnt seem to work properly either as it is imoposible to watch youtube clips, videos etc as they get stuck every 2 seconds though the internet connection/speed is fine PLEASE HELP how can i make this better ??? especially so that i can watch video clips.


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  • 75 Answers

Dell Latitude D620 what anti-virus you install this pc?
if ther an antivirus program just configure your realtime setting.

Posted on Mar 07, 2008

  • Marc Cuyag Mar 08, 2008

    did u men virusscan is running on your pc?
    wat is the name of virus scan?
    did u update the adobe flash player?
    try to update the plugin of your player.


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SOURCE: I have Dell Latitude D620

A couple of links: here and here
MS's take on the matter: here

Hope that helps somewhat....

Posted on May 08, 2009

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