Samsung IDTV model LE 27S73BDX Have lost the digital channels, but terrestrial are working fine. It stays on a digital radio channel and will not move. The digital tuning option is unavailable on the meny (greyed out). Have tried the Plug and Play tuning option but it does not tune the digital (although it should). Can the digital tuner be reset? Nothing in the instructions. Please help.
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Virgin Media is received via an external box and there is no way to simply program the tv so that your gran can just press one number.
There is a complicated way, but it would be even more confusing. Some Virgin boxes have an RF (i.e. regular tv aerial) output in addition to the usual Scart output. The RF output can be tuned into a regular terrestrial channel, but reception quality is poor compared to using the Scart. Your gran will have to remember to ensure the tv is set to terrestrial reception and to use the source button and ext when she wants to go back to Virgin. This also will not work when the tv uses it's own inbuilt digital Freeview receiver so it's both confusing and useless after the digital switchover.
Either leave the TV permanently set to ext and tell your gran to only ever use the Virgin remote to change channels, or be patient with her as she takes time to learn how to select between terrestrial, Freeview and Virgin.
It's less than ideal and when I worked for a tv rental company this kind of complication was a major pain for older customers (and younger non tech savvy ones!)
It may also be worth looking for a simplified universal remote control with clear buttons. There is one which has large buttons but the controller is almost the size of a sheet of A4 paper.
I also have the Sony IDTV KD-28DX4OU Digital TV.After the digital switchover I lost BBC1 and BBC2 despite retuning three times.
I contacted Digital switchover people (useless) and they passed the buck to Sony.I contacted Sony and they said they cannot fix the problem and that I should get a digital set top box. So the £650 I spent on integrated Digital TV has been wasted.If like me your cheesed off with this then I suggest you complain here
Sony United Kingdom Limited Customer Information Centre (CSG) Jays Close Basingstoke RG22 4SB I have
I don't know what make of TV you have but some manufacturers have two tuners at the rear of the TV. One for terrestrial signal & one for digital signal. If this is the case put the aerial into the digital input & try retuning. If this does not work then if you could provide the details of you TV eg. make & model, then I will try to help you further.
You may lose some channels when you retune the TV as the channels have been rearranged. To locate them look at the EPG although you may still find that some channels are no longer available on FREEVIEW. See the following link for additional information http://www.freeview.co.uk/_retuneinfo/ If the above process does not work then check the link above for additional information and also visit the accompanying site links below to find more information for your model of TV / FREEVIEW box. For troubleshooting the retune procedure visit http://tvretune.co.uk/troubleshooting/ For specific model information visit http://tvretune.co.uk/productmanuals/
You havent listed your TV model but most Samsung sets that are digital will have A button on the remote marked DTV this will tell set to look at the digital chans.
Now try & go in to the menu & select tuning & scan the digital chans in.
One other thing are you in an area of the UK that can pick up digital channels without changing your aerial.