Question about MP3 & Digital Media Players

3 Answers

Can't transfer data files

Hi,
I'm trying to transfer files from our library (books on CD) and I'm getting the following error message:

error message "Unable to transfer the selected title because Insert 3 returned 0xC00D2772"

I used to be able to do it with no problem.

same exact problem when trying to download to my Dreameo Enza. It worked just fine on the old Enza but I broke that one and now have a new one. Been a lot of places looking for authentication certificate with no luck whatsoever.

Posted by on

  • 6 more comments 
  • luckybirds Mar 07, 2008

    It's a Dreameo Enza Media player

  • luckybirds Mar 07, 2008

    How do I reinstall drivers? I have not done anything like that before.

  • luckybirds Mar 07, 2008

    I have done that 3 times already. It didnt do a thing. I also rebooted each time I did it.

  • luckybirds Mar 07, 2008

    Yes, the old player (exactly like the new one and purchased from Dreameo-usa as was the old one) downloaded perfectly. he new one, never. I am going to try the reset right now.

  • luckybirds Mar 07, 2008

    Nothing doing. Same error. Darn! Sure is frustrating.

  • luckybirds Mar 07, 2008

    I tried using the old disk from the first enza and still got the same error.

  • luckybirds Mar 07, 2008

    I really need to know how to get the certificate of auth. updated I think. Have no idea how to go about that. I have emailed the company and am still waiting for a reply.

  • luckybirds Mar 07, 2008

    Hi, The problem pops up on the download screen with Overdrive Media Console on my computer.

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3 Answers

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  • MP3 & Digita... Master
  • 19,396 Answers

It returned 0xC00D2772 in windows? Your device should work with default drivers on xp and vista. Sometimes usb memories are not recognised by system because of electrostatic phoenomena. Try an hard reset. Just unplug your pc power cable from outlet for 10 mins plug it back . restart, plug back device,

good luck

Posted on Mar 07, 2008

  • Ginko
    Ginko Mar 07, 2008

    Where do you get the message. If you get a popup in windows then, as discussed 0xC00D2772 means NS_E_DRM_UNABLE_TO_GET_DEVICE_CERT. But if you get this in your device display it may be a completely different thing.



    If you get it in windows, then, if hard reset does no good, try a system restore to a date before the problem happened, it should work.



    regards

  • Ginko
    Ginko Mar 07, 2008

    I am suspecting there is some confusion here and this error is not 0xC00D2772/ device cert. But in case it is, windows 0xC00D2772 exception means that security level for this device is too low because microsoft did not certified device security. Then is not a certificate that you can get delivered at home or by email. It is a unresolved security issue between Microsoft and Sansa. If it is really 0xc00d2772 then you should contact microsoft support (this is for uk, as I do not know your location )to get a patch for your system.

    Try first system restore. Let me know if the message is on one of windows alert messages popups or in player.



    regards

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  • Master
  • 1,894 Answers

Hello sir

Posted on Mar 07, 2008

  • 1 more comment 
  • dewan nafees ahmed Mar 07, 2008

    ok i would say the transfer port is BAD.. there is some problem in the USB port of your system..

    please try a different system and check it..

    thank you

    good luck

    dont forget to rate the solution

  • dewan nafees ahmed Mar 07, 2008

    else

    this error is : NS_E_DRM_UNABLE_TO_GET_DEVICE_CERT

    the complete mesage for it : A problem has occurred in obtaining the device's

    certificate. Contact Microsoft product support.%0.

    When did it arrives exactly ? (under which conditions ?)

    Regardssweet rascal

  • dewan nafees ahmed Mar 07, 2008

    A problem has occurred in obtaining the device's certificate. Contact Microsoft product support.

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  • Master
  • 790 Answers

Hello,


Can u tell me the model of ur mp3 player ???

Posted on Mar 07, 2008

  • 1 more comment 
  • Kanth raj
    Kanth raj Mar 07, 2008



    Anyways try reinstalling the mp3 player drivers and try ...

  • Kanth raj
    Kanth raj Mar 07, 2008

    Take the cd which has come with ur mp3 player and install it!!

  • Kanth raj
    Kanth raj Mar 07, 2008

    was it possible to do the same old operation before ???

    and give a last chance by finding the reset pin on the player and resetting it!!!

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