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LG RZ-37LZ31 WHEN TRYING TO USE REMOTE TV IS SAYING CHILD LOCK IS ON .WHEN YOU GO IN TO THE MENU ON THE TV USING THE CONTROLS ON THE SIDE OF THE TV IT IS SAYING IT IS SWITCH OFF.I CAN NOT ENTER THIS FUNCTION BY THE TV CONTROL TO TRY AND CHANGE THIS FUNCTION IT WILL NOT ALLOW ME TO.I HAVE TRIED EVERTHING, PLEASE CAN YOU HELP MANY THANKS ROB WYLDE UK.

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  • mariawylde Mar 07, 2008

    THE ON SREEN MENU WILL NOT LET US ACCESS THAT PART OF THE MENU. THANKS FOR TRYING

  • mariawylde Mar 07, 2008

    THANKS FOR REPLY BUT IT'S THE REMOTES THAT WANT WORK, WHEN EVER YOU PRESS ANY BUTTON ON THE REMOTE THE TV COMES UP WITH "CHILD LOCK ON" SO I'M AT A LOSE. CONTACTED LG AND THEY SAID TO DO SOME SORT OF CODE ON REMOTE BUT IT DIDN'T WORK.

  • mariawylde Mar 07, 2008

    we earlier posted our problem, but the experts that replied did not manage to help. the problem is.
    we have an lg lcd t.v
    everytime you try to use the remote the t.v displays "child lock on" when using the buttons on the set it self it states the the child lock is off ( we are unable to use the remote)we have 3 remotes 1 for t.v 1 for dvd and 1 for sky all work the t.v and all get the same message.Lg are unable to help can you.

  • i have the same issue. I cannot use the remote to get to the special menu as it keeps saying child lock.

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5 Answers

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  • Master
  • 2,267 Answers

Try doing a factory reset. Using the remote menu or the TV control buttons to get to the factory reset.
The instructions for a factory reset can be found on page 24 of your user's guide.
Good Luck.

Posted on Mar 07, 2008

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  • Master
  • 3,422 Answers

HI,

You can try this.Press and hold buttons VOL- and PROG+
OR try entering 0000..

Goodluck..

Posted on Mar 07, 2008

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  • Master
  • 818 Answers

If you are using rechargeable batteries in your remote, they will not work. Use only alkaline batteries for the remote. If this does not cure your problem, you will need to have your remote repaired or replaced. Please call our Customer Service line for more information: 1 888 542 2623. Thanks.

Posted on Mar 07, 2008

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  • Master
  • 790 Answers

Hello sir,

Just enter the service menu according to ur manual and set ur tv settings to default !!

Posted on Mar 07, 2008

  • Kanth raj
    Kanth raj Mar 07, 2008

    hello how that code doesn't work ... not down the codes properly and do the same !! sure u can unlock it!!!

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  • Master
  • 1,894 Answers

Hello sir

Posted on Mar 07, 2008

  • 1 more comment 
  • dewan nafees ahmed Mar 07, 2008

    you can remove the child lock feature using the remote only.....

  • dewan nafees ahmed Mar 07, 2008

    To unlock the controls, you need to enter a pass-code using the remote control. Also sometimes referred to as a Parental Lock.

  • dewan nafees ahmed Mar 07, 2008

    thank you

    good luck

    dont forget to rate the solution

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