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If you try with a sofware wich you get addtional to your scanner, then software type needed to answer it. But you also can try your scanner with Microsoft ffice Document Scanning / Imaging (Start -> All Programs -> Microsoft Office -> Microsoft Office Tools)
If it works as expected then your used software is not set as needed, see the software settings.
Follow these steps : 1.1 Open the software program that came from your scanner.
2.2 Lift the lid of your scanner, place photo on scanner bed and close the lid.
3.3 Press the "Scan" button on the scanner or in your scanner software program.
4.4 Preview the scanned photo on your computer screen and check that the borders are straight and even. Rescan the photo if you make changes.
5.5 Load photo paper into your photo printer.
6.6 Press "Print" on your computer screen where your scanned picture is showing. If "Print" is not an option, save your photo to a specific folder and open it. When it's open you should have the option to "Print.
1. were you able to install the printer software correctly? if yes, please check the epson software in the program files if there a scan/imaging applicatoin installed.
2. if you have adobe photoshop. click import then select your scanner device. it will popo out the scanner software..
turn the printer on, place the picture on the glass, on the printer under mode press the big silver button until the scan light comes on then press select, you should hear the picture scanning, then on the computer, go under my pictures and you should see that picture.
If you have a BenQ Scan to Web 3300U, just plug in the scanner to your USB port on the computer and plug the power into the power bar. XP will recognize that you have connected the scanner to your pc. It will install the scanner immediately.. Go to MY PICTURES. The top option on the left hand side of the screen will be "to obtain pictures from a scanner or a camera". Click on this.. It will tell you that you have a flatbed#23 . Click on next. Using the preview button, scan the document. Using your mouse, make the scan box fit your picture or document. Then click on scan. Save your scan job . You can then view your scan job.
Check the lighting in your room, i had the same problem but i had a light in the ceiling right over the scanner and believe or not it shows in the scan, i put the scanner on the floor to check on it and it worked!!! i hope that thats your problem.
Sorry to ask u ,how old it is,this kind of problem is found due to following reasons
1)driver software:uninstall n reinstall driver
2)scanner is dusty:clean the scanner from inside
3)inner scanner cable(black cable) defective:replace cable
but before all try this
1)go to my computer,u can see icon of scanjet 2400
2)right clk,clk get pictures.....,new window will open,
3)click preview n wait n see does it shows the preview?
4)if it shows preview then reinstall hp director,or try above mentioned steps,definately the problem will be solved,