Visit your local Home Depot and purchase a Kwikset re-keying kit. They're inexpensive and work fine but stay alert and follow the instructions properly. This kit comes complete with proper pins as well as new keys. Good Luck!
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1. Open the door.
2. Unscrew the 2 screws on the inside and the 2 screws on the edge of the door.
3. Pull the thumb turn off, pull the outside cylinder and ring off, and pull the deadbolt assembly out of the edge of the door.
4. Unscrew the strike plate from the door frame and remove it and the plastic thing behind it, if it was installed.
5. Throw the whole thing in the trash. I wouldn't even reuse the screws!
Remove inside lever by loosening the setscrew and pulling. Carefully pry off the inside cover. Make sure both screws are tight. Replace inside lever. With door unlocked, the outside lever can be removed in the same way as the inside. All that is necessary though is to be sure the setscrew on the outer lever is tight. Check to be sure the lock is tight and operating correctly before closing the door and locking it.
The deadbolt inside turnbutton is held on with a small setscrew. Remove it and the inside cover. Be sure the screws under the cover are tight. Check the lock operation, replace cover and turnbutton.
Yes, Thank you for your inquiry; At FactoryLocks.com we carry Schlage BE365PLY505. The key number is stamped on the key. You can purchase the same entry on our website, factorylocks.com with your existing locks key number. Enter the 5 digit key code on our shopping page that is on the key. We'll get it keyed and out to you quickly.
if you do not have the learned key that works the lock you will need to take the lock to a locksmith that has the reset tool and they can re-learn a new key to the lock.
while at the locksmith shop - have them show you the correct way to re-learn more keys for the future -- and it is very important that you keep a working key for the lock so if the future tenants do not return keys to you, you will be able to re-key to a new key. ( you will need the special tool that fits into the little hole in the cylinder face -- get this tool from the lock shop, they should have plenty ).
Try using your smartkey to "rekey" the lock to the original key... there's really no reason to buy the smartkey system unless you change locks alot... they are meant for the apartment industry more than anything I believe... in any case, the smartkey system allows you to rekey the lock without removing it from the door... so, use the original key and use the smartkey to rekey it or select a different cut and key it to that key... should solve your problem.
Last resort... take it back to HD for replacement.
Unfortunatley you need to have the key to remove the cylinder. You can take it to a locksmith that can pick" it to remove the cylinder and make you a key but it may be more cost effective to replace it.
generally, you remove the faceplate on the thin side of the door... there should be 2 screws there... then you'll see 2 holes on another faceplate underneath that one, which require an allen key of the right size... if your lucky you'll see a flathead bolt that can be loosened... then put your key only partially into the deadbolt and turn it counterclockwise and it will come out into your hand... then replace it or rekey it.
Make sure that the bolt hole on the jamb side is recessed enough so the bolt gets a full extension. Without this externsion the bolt will not engage the key release. So when you do your quarter turn you are actually turning more. Remove the strike plate and drill the hole deeper until the bolt can extend all the way. Also double check your key to make sure it is not spurred or worn.