Just press the button on the drive (Make sure the computer is ON), if that fails, shutdown the computer and jam a straigtened paperclip into the hole in the drive to activate the "Emergency Eject" Funciton (Pull the drive open when you hear a click)
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
What to do if you get a CD or DVD stuck in your computers optical drive, and it won't eject. You can take several steps to troubleshoot stuck DVDs or CDs.
Computers are what they are, complex. Meaning, a stuck DVD could be one of several possible things. Sometimes it may be easy to fix. Sometimes, not so easy. The best thing to do is troubleshoot the problem.
Here is what you should not do:
- Stick a screwdriver, pocket knife, credit card, or any other object into the DVD drive and try to pry it open or pull the disc out. When stuff doesn't work right, I feel like tossing my computer across the room just as much as the next guy. But just don't do it. Troubleshoot first.
Method 1 - Try Ejecting from Within Windows
Navigate on over to Start > Computer. Right-click on your CD/DVD drive choose eject from the drop down menu. Sometimes you can eject the stuck disc using Windows commands.
Method 2 - Software and Drivers
The CD/DVD drive was working a week ago right? But all of a sudden it just stops. Chances are good, that you may have installed a program, application, update, driver, etc., that messed with the CD/DVD drive driver.
To troubleshoot this, try doing a system restore. A system restore will uninstall several files and changes to your computer that were made within a certain time frame. If you have just recently upgraded your operating system, this often times cause some device drivers incompatibilities.
Another thing that you can try, is uninstalling the driver for your CD/DVD drive, and reinstalling it. To do this, you will need to make sure that you have a backup of your driver. You should be able to download it from your CD/DVD drive manufacturer's website.
CD-ROM, DVD, or other disc tray not opening
Locking device or software installed
First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button
If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive
If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive
If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.
Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.
What to do if CD or DVD stuck in drive?
Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.
Possible failure of the loading or the disc loading mechanism. This needs to be checked only after you open the player and check for a possible mechanical jamming within the player. If so the disc couldhave stuck inside. broken or maybe with a foreign object.
If not manually turn to confirm on the motor drive to ensure that the DVD loads and returns. If this seems Ok then the motor or the motor drive circuit/IC needs a check.
I have no clue for a solution at all, as to how to resolve this issue, yet I know that mine gets stuck sometimes as well. Yet.. if I restart the computer and try to open it immediately after it restarts, it will usually open then. I notice this happens [gets stuck/won't open] mostly when I have been online for a lengthy amount of time. If I open it right when the computer is started, I usually won't have an issue. I have had to restart it twice in a row, to get it to work sometimes. I am looking to resolve this issue as well. This is the only thing that has worked for me at all thus far..
Try first a soft eject: Go to my computer, Point the CD-ROM drive, right click mouse button, and choose eject. If that dose not work, examine the face of the drive and look for a small pin hole. Insert a blunt paper clip in the pin hole and press gently. The drive should open.
Take a pin/needle, and stick it in the small hole which should be somewhere on the front of the dvd rom. This should open the drive a bit, so that u can pull it out. then close it, and try if it opens then. If it doesnt, then you will have to grease the sides of the slide (from the bottom) a bit with vaseline. open and close it manualy a few times, and try then. If it still dont work then, then you may need to replace the little black bellt which it has just underneath the tray, towards the front of the drive.
Sounds like your drive died. Try looking inside to make sure nothing is stuck insde the drive (disc label, another disc, lumps of dust). Try spraying it out with canned air (they sell it at computer stores). If not.. send it to microsoft for repair.