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Unplug the printer from the wall, count to 10 and plug back in, that clears the memory.
On the computer, there are two ways.
1. Go to Devices - Printers, Right click on the printer, and Properties, Print Jobs or double click the icon to get straight to Print Jobs in the Queue. Highlight the doc, right click, Resume or Delete.
2. Click the Print icon in the bottom right of the screen. It may be behind the upward facing arrow, click there and look for the printer icon.
USB: Ensures that the USB connection from your computer to the HP product is working correctly.
Ensures that the network connection between your computer and your
network is working correctly. If the tool detects a network connectivity
problem, you will be prompted to run the HP Network Diagnostic Utility
for better results.
: Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
: Checks for problems in Device Manager that would prevent printing.
: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
: Checks the port settings for the HP product.
: Checks for alternate-driver settings.
: Checks for conflicts with other drivers, such as other printer brands.
: Checks the default printer setting and prompts to select the HP product as default (optional).
First, I would try canceling the document either at the printer (hit cancel if it has already been sent) or at the computer.
You can do this by going to start -> settings -> printers and faxes double click on the printer to open it right click on the offending file and hit delete
It sounds like both of these have been done already. So...next option.
Second option - Restart the print spooler Go to Start -> Settings -> Control Panel -> Administrative Tools -> Services Click on the "Print Spooler" Select Restart
Third option - delete the document from the spooler Stop the Print Spooler by following the instructions above and clicking "stop" Delete all files in the c:\windows\system32\spool\printers directory Restart the print spooler.
CAUTION!!! - This will clear out both the offending job and any other jobs that have been sent to the printer after the offending job. If you have a number of other jobs, you may wish to clear out only the offending job from the printers directory.
Turn off your printer and completely unplug the USB cable (from both the printer and the computer). Next check if the stopped document or the later documents are in the print spooler queue. If you can cancel all documents from the queue, do so. Otherwise: from Start Run (or the command prompt) type: net stop spooler [enter] then type: net start spooler [enter]
This works in XP and older MS Operating Systems but I've never tried it in Vista.
If you only enter the first command, you need to reboot the computer and then take a long coffee break after logging in before trying to print again.