The UPS in my office is completely died, dont turn on the lcd pannel, and the moust important thing is when I turn on the imput breaker never do the sound of internal contactor. I checked all fuses and is OK also I have not seen any worng, burned or bad connected. Two weeks ago was working good.
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#1. You should call APC Technical Support. It's free, and they will help you. You should get voltage even without a load on the unit.
#2. There is a Tripple-Slot unit for this device. It's specific for the Silcon based units. Read the manual, and there is a PN that you need for it. If it doesn't say SILCON, then it won't work. (I tried).
I have had the problem of APC's PowerChute software forgetting my password. No joke. I write these things down when I set them.
Call APC support. They are awesome. Smart, well spoken and free. You will need the model number and serial number from your UPS. (800) 555-2725
Remove and reinstall the APC software. During the reinstallation you should be prompted to set a new password.