St Croix pellet stove: pellets drop into burn pot but the pellets only smolder and do not ignite---- then the auto pellet drop, creates a very large pile of pellets that do nothing---- simply smolder for a very long time...
help from 'smokey'....
[the stove has been cleaned according to the manual]
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This can be caused by wind. Especially if the vent is a direct vent, or in the center of the wall of your house. Has this happened since installed or just started? If since installed, probably not installed properly. If recent, just needs a good cleaning.