Question about Microsoft Xbox 360 Console

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My 360 won't read any kind of discs.

I was playing mass effect for about 2 hours when I got 'the disc is dirty' error so I restarted and after that every disc i insert into my Xbox 360, it says "reading" around 5 mins. then it just says "unreadable." That happens with any kind of disc, be it a game, dvd, or music disc.

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  • iztari Mar 07, 2008

    I already bought a new one i just wanted to know if there was a way to fix it

  • JAD1990 Mar 21, 2008

    Install game disk and attempts to read. "reading" Message appears and says "insert disk" Basically, not reading disk. Happend with in hours of playing game.

  • Anonymous Mar 23, 2008

    Change the Laser in the DVD Drive, See Google, I found one on the net and replaced mine and it worked

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Hello iztari

No need to exchange or any thing.. my friend had the same problem fixing it is very easy...

Just watch this video and you will understand the steps you need to follow.. (Click here)

glad to help
-evo

Posted on Mar 21, 2008

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  • 24 Answers

Exchage your X Box 360 for a new one.

Posted on Mar 06, 2008

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1 Answer

My game MASS EFFECT 2 was playing and in the middle of the game something pop up saying DISC CAN NOT BE READ.So i took it out and the game hade a perfect 360 deggre line in the middle of the disc.


the console got moved and the disc floped around when it was in thier you can resurface it or get a new copy i believe that thier is a disk replacement program still out there where you send in your broken game and you get a new one at discount

Nov 29, 2010 | Microsoft Xbox 360 Elite Console

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When i put an Xbox 360 game in it tries to play it as a DVD movie. please help!!!


When you try to play a DVD movie or an Xbox 360 game disc on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"

THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.

Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

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1 Answer

Brand new game, Xbox continually gives me read errors.


If your Xbox 360 will not play your games this is because of the sensors on the back of the drive overheating it is not normally the laser.

Luckily you can fix this yourself and get back to your games and to do this you need the proven Xbox 360 Repair guide.

Or you can send it in and they will fix it for you the repair will take about 4 weeks.

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For some reason lately my 360 has been picky about what games it will let me play and when it will let me play them. I keep getting a unrecognized disc error/disc its damaged or dirty clean with a soft...


try taking an air duster,you can get them in just about any office supply store , and sparing it into the disc tray's port, the laser eye may be dusty

Oct 15, 2009 | Microsoft Xbox 360 Console

1 Answer

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sounds like the reader lens has burnt out on it .is your xbox stood upright ? seem to hear the lenses burn out alot faster if the consol is upright as opposed to being led down, you can buy the parts from ebay or other computer shops , or send it back to microsoft to repair , you are able to lay downloaded games as they play off of the hard drive memory , where as the disc games obviously read off of the disc when the laser gets tired they work intermitantly then eventually stop all together.
hope this is of help to you
kind regards
bert31000

Mar 19, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox restarting, DVD drive won't eject or read discs after


No, your motherboard and DVD drives have to match.

Feb 27, 2009 | Microsoft Xbox 360 Console

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Fable 2 wont play(disc read error)


Check the disk for scratches or fingerprints. Any kind of irregularity. If that doesn't help, run a laser lens cleaner once or twice. If still no results, have it replaced. If you know someone with a 360, try it in their machine. If it plays, it's probably a dirty lens.

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Xbox 360 reading games as DVD


If it's in warrenty Microsoft will fix it. Log on to there website and go to servicing and fill out all the info they ask for then it will tell you if its in warrenty and they will mail you a box to send it in.

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Unreadable disc


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