I received these as a gift and when I took them out of the box and plugged them up and let them charge and when I went to play with them you can not talk to the other receiver and vice versa. We made sure that they were on the same channels and it still doesnt work.
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Swap batteries between the radios and see if the problem moves to the other radio.
If your charger does not light up, it is not working. So your battery may not be getting fully charged. The first sign of a poorly charged, or bad battery is no transmit.
If these do not solve the problem, and your settings are identical, you may have a faulty radio. Double check your settings, and take them back to their simpliest form, shut off any special features and make your PL code be off or zero. Then try the radios, if they still don't work, you have one radio which is bad.
The head set is stuck in Transmit. try shutting off the radio and then plug in the headset then turn on the radio. some radios can since the presence of accessories but the accessories must be connected before powering on the radio.
People like me at Fixya don't provide parts for warranty products, but its probably not the battery.
You aren't looking for advice ... but I'll provide a little anyway. Most of the time the customer has unknowingly plugged a charger into an outlet that turns off when the light switch (on the wall) is turned off. So the battery never charges.