Question about HP OfficeJet G85 All-In-One InkJet Printer

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HP G85 All says remove and check color cartridge and prints only green/blue color

I have a HP G85 all in one and there is a message saying Remove And Check Color Cartridge. It will print color pictures but they come out in all green/blue mixed color. No other colors print. I cleaned both cartridges and replaced them and followed the instructions in the fix your own printer site. Wondering if you could send a respose to sanglemyer36@yahoo.com

Thanks
Steve

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  • slipnslide Jul 14, 2008

    Yes, same problem. Trouble is that removing, cleaning and replacing the cartridge just brings up the same message, and the machine stalls there and will not function to print anything - even a test sheet. Maddening!



    It would be nice if the machine allowed you to say "OK" and print regardless - even in black.



    Is there a way to carry on, using just the black cartridge - because that's the one I usually use? I hardly use the color cartridge, and would not expect it to be out of ink yet, since it was replaced relatively recently. It is more likely that the black is low or empty - but I cannot tell! Help - if you can.



    Thanks,



    Paul Clarke

  • Anonymous Dec 04, 2008

    I have the same frustrating problem! HP, can't make ****. I tried the solution that ianisme suggested but on the turn back on with the on/off button pressed, nothing happened. Any other suggestions? (Ink cartridges are nearly full and were working earlier)

    Just to add, this problem will suddenly appear. Does not have to be tempted, lured or asked to appear, it just randomly does

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This is a known issue on this machine. What I do is open the printer as if replacing the cartridge and allow the cartridge holder to move to the exchange position. Then I unplug the power cable from the back and close the printer again. Keeping your finger on the power button, plug in the power cable again. Keep the button pressed for about 10 seconds, allowing the error flag to reset. Switch on again and wait for the initialise to finsh. It sometimes takes another 5 minutes for the message to disappear but it should go eventually.

Posted on Sep 05, 2008

  • ianisme Mar 23, 2009

    Just to clarify this. When you plug in the power with the switch depressed for 10 seconds, nothing will appear to happen. Rest assured it is though. There is a software flag that needs to be reset and this procedure will do that. After you do this, switch on the printer as normal. It may take a few minutes before the error code clears, but it should do if you are patient.

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The problem is dirty connectors on the back of the ink cartridge. Remove cartridge and take some fine steel wool to the contacts on the back of the cartridge. Also take a cloth with alcohol and clean the internal connectors inside the print mechanism that makes contact with these cartridge contacts. Works fine for me.

Posted on Apr 20, 2013

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It sounds like your cartridge is out of yellow or red ink. Usually, if a cartridge doesn't print correctly the problem lies with the cartridge itself. Try another (new) cartridge. Also, I've had bad results using refilled cartridges. I will only use genuine HP ink cartridges. Have you tried printing a test page that you do after a cartridge alignment?

Posted on Apr 15, 2008

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Welcome to Fixya

This means the the printer cannot determine which cartridge is causing the error. Make sure that you are using original HP cartridges.

Please see troubleshooting procedure below:
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts. Click here to see how.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.
  3. If replacing cartridges fails to correct the problem, click the link at the top of this page to contact HP.
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Hi do you recomend i buy a second hand hpg85 seller says its in perfect working condition. My concern is: how old is this machine and are the parts still available should i require them.On offer is also a...


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      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

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  2. If the error is still displayed, clean the contacts.
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