I have just come off the phone to Dell Support and they have refused to replace my out of warranty TV.
This is a know fault that has been on the Dell forums in their thousands since early 2005. In the US they replace the out of warranty TV with reconditioned ones or even the new models. The UK were still selling the TV's when they were replacing them out of warranty in the US! Some customers have had up to 4 replacements that developed the same fault.
The problem is when you switch it off, especially using the button it will not come back on. You have to leave it disconnected from the mains for at least an hour, sometimes overnight.
I have access to an electronic workshop, does anyone have a solution.
My Dell tv was 1 year old in October 2007. It began the problem of not coming on after being turned off untill an hour or two. Now it will not come on at all.
Remove power supply board and replace all caps on small piggy back boards.
I had this set given as a right off and spent two weeks chasing for a fault it would come on when i felt like it and sometimes not at all.
After removing the three small boards from the power supply and replacing all the electrolytic caps (some of them were leaky) problem solved.
Dell will exchange these TV's if less than five years old, and have a valid in-date warranty. First you must qualify for this service by providing proof that you are the original purchaser or have proof of purchase together with the address to where delivered, and have purchased an extended warranty! If you purchased through any third party outlet (Ebay, second-hand store or such) you will not qualify unless you can provide the required documentation and then purchase the warranty up to 5 years from the date of purchase. Service Tag the Dell website to find date of purchase.
Simple really, but the fault lies with the people who got rid of the TV's when they first showed signs of trouble. Had they gone down the route of waiting for Dell to replace them, there would be a lot of GOOD W2600's around today!
Dell will replace W2600's with power issue that are out of warranty as long as it is less than 3 years since purchase. See customer forum on their site. Hope this helps - unfortunately mine is 4 yrs old and power doesn't turn on.
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Re: Dell W2600 Power Issue
Is more likeky that the power supply is not working properly due to leaky or dry capacitors. Check for capacitors that are bulging on the top of their body or leaking underneath.
I would also suggest to check for dry or cold solder joints.
Let your friend knows that the power supply will be a good place to start troubleshooting.
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This sounds like Electrolytic Capacitors that are needing replacing, Common fault with LCD, If you know how to use electronic tools you can open the TV and you will see the tops of the capacitors are bulged and they need replacing.
Dell will replace it if it's less than 3 yrs old but apparently their tech support people are clueless about this and have to be told what they need to look up. The replacement is a nice gesture except if you're like me and paid >$1,000 for this more than 3 yrs ago. I have had TV's > 20 yrs and don't reacall major problems with any.
These instructions were posted on the Dell Community forum http://en.community.dell.com/forums/ " The following in and out of warranty TVs (W2600, W2306C, W2606C) with
the No Power issue must go through Technical Support to initiate the
exchange. Tell the technician to look up the following DSN document IDs
to get the details on the in and out of warranty exchange process:
- 313698 Dell-Branded TVs Out-of-Warranty Repair Procedure -
CTS/CBG/SMB/GTS-T/DOC. Tell them to scroll down to, Dell W2306C,
W2606C, or W2600 TV Replacement for a No Power Issue
- 329986 TVs (W2600, W2306C, W2606C) with No Power. New exchange procedure - TV and Home Theater - Dell Community Forum
* Dell will cover this issue, regardless of the limited warranty
status, for the W2306C, W2606C or W2600 TVs for 3 years from the
original invoice date
* Once past the 3 year date from the original invoice date, we will not exchange the TV
* Units sent as replacements for this issue should be considered in
warranty for 90 days after the replacement or for the remainder of the
limited warranty term, whichever is longer
* You will need to provide to them the following information -
TV Service tag number:
TV Order number:
Reason: Dell LCD TV has the No Power issue
For a used part, or a complete used set like yours, try eBay. One thing to consider, is if someone is selling a used set there is a chance that its faults, or potential faults may be the same as the one that you have.
I have had the Dell W2600 for about 4 years. My remote for the Dell stopped working after 16 months. Since I was using cable I used the cable box remote. However, about 6 months ago a dark shadow appeared on some parts of the screen but the tv was still viewable. Shortly after, my power light would suddenly go out and then come back on after a minute or so. The problem got progressively worse until tonight it was off for most of the show I was watching and would come back on briefly. I popped the rear cover off and removed the metal shield and found most of the wires on one of the wire harness coming from the power supply board burned so badly the insulation was gone and the plastic connector assembly on the board melted. Because of the nature of modular board construction the power supply board and wire harness would need to be replaced and that doesn't necessarily mean the cause was fixed! To me this is a safety hazard. The TV is definitely out of warranty but I wouldn't expect this type of hazard problem. FYI, the parts I can read are made in China....what's new!