Question about Lexmark X4270 All-In-One InkJet Printer

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Fax Problems I have the X4270 All in one....Printer and scanner work great. The fax machine does not. When I attach the phone line and pick up the receiver, I hear the beeping and tinging noises like it is trying to send a fax before I do anything. The computer is not connected to the internet at this time either. I know there are 2 slots in the back for a phone line and I have tried both but still the same problem. If I don't pick up the receiver and dial # and press send, it does everything normally but after saying "sending" for 4 or 5 seconds then it stops and says error. Can you help? Thanks

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  • dlsjustice Mar 06, 2008

    Yes, I have call waiting but the noises are there as soon as I plug in the phone line. Thanks

  • Anonymous Mar 08, 2008

    How do I hook up fax and printer to pc.

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Turn the hand set volume to low do not leave it set on high
Thanks Russ

Posted on Mar 09, 2008

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Do you have call waiting by chance?

Posted on Mar 06, 2008

  • Patrick Michaels
    Patrick Michaels Mar 06, 2008

    hmmm..so, even if you're not sending or receiving a fax, the tones are still on the line? That's a bit odd, truly.

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1 Answer

I cannot receive faxes on my lexmark X4270. It will ring but nothing come through


Please go through the following checklists:
  • Make sure the that the fax line is working. To check, insert a telephone device straight to the fax line. You should get a dial tone.
  • Make sure the telephone cord from the phone jack in the wall is plugged into the Line port on the back of your Lexmark printer.
  • Assign the correct fax number on the printer.
  • If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.
  • If you have a voicemail feature in the same line as the fax, you may subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.
If these don't help, please contact Lexmark Technical Support Center for additional assistance.

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I cannot receive incoming fax, what setting do I have to use


Please go through the following checklist:
  • Make sure to plug the telephone fax line from the phone jack in the wall to the Line port on the back of your printer. For more info, please refer to the Lexmark X4200 User's Guide.
  • Make sure the fax machine is connected to right phone jack in the wall and is assigned with the correct fax number.
  • If you have an answering machine connected to the same fax line, be sure to configure it so that it answers first before the fax machine (e.g. if your answering machine picks up on the 3rd ring, set your fax to pick up on the 6th ring or more)
  • If the line has a voicemail feature, disable it or request for a distinctive ring from your phone company.

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Make sure your phone line for the fax is correctly plugged into the Line Port of the printer and not the EXT port. For a more comprehensive guide on how to setup the Lexmark X4270 for faxing, please refer to the Lexmark X4200 Series User's Guide.
The user's guide also contains some fax troubleshooting steps for your reference.
If you still need assistance, please contact Lexmark Technical Support Center.

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Make sure the correct fax number is assigned on the printer. If you have an answering machine connected to the same line as your fax, configure it so that the answering machine picks up first then the fax. For more information, please refer to this article: Change Number of Rings on Inkjet AIO to Alleviate Issues with Answering Machines.
If you have a voicemail feature associated with the fax line, please disable the voicemail. Voicemail feature and the fax will not work together in the same line.

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Here's the link to download the Lexmark X4270 User's Guide: http://bit.ly/cNbUKo. If you prefer to have the printer pick up faxes automatically, I suggest you configure the printer to pickup after the 2nd or 3rd ring before your voicemail picks it up. On the User's Guide, go to Faxing, Receiving a Fax for the instructions. For more info about the printer, go through the User's Guide. Hope this helps.

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See if you are getting a dial tone from the phone.
-> If you can't, check the line.
-> If you can get a dial tone and successfully call out. Make sure you are not running on a digital phone system, IP phones, using DSL, etc. Fax machines have problems on digital lines and many either won't work without a line scrubber or work intermittantly.

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Have you tried to call out using the phone as a phone and not just faxing? Because the "unable to connect" voice is made by an operator or phone system, not your printer. Make sure that you are not running DSL over analog lines, on a digital phone system, or using IP phones. Fax machines will pick these high-frequency sounds up and it interferes with connectivity.

In the case of DSL at least I know there are line scrubbers you can buy. But in most cases the best bet is to run the FAX on a dedicated analog line.

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My Lexmark X4270 will send out faxes but when someone sends me a fax it rings once and no face comes through. I have been trying to figure this out for weeks. Please help. I need it for my buisness and I...


95 percent of the time that is a phone line issue.
If there is more than one item on that line, it can be an issue.
I will throw out everything since I am not there.
A DSL or digital phone line can cause that problem. The majority of fax machines still require an analogue phone line.
Make sure that Junk Fax is off, secure fax is off, and that the ECM mode is ON. ECM is error correction mode.
Also be sure manual receive is not turned on.
I strongly suspect a phone line issue. I will explaine.
There are 3 phone line conditions that have to be correct for a fax machine to pick up. 1 is the phone line voltage, 2 is the phone line current, 3 is what is called decibel loss.
The reason you can send and call out on the line is that you manually turn "on" the phone line when you pick up the phone or when you select send on a fax, it is manually switching a relay to connect to the phone line.
When you are receiving you need the correct signal level to activate the fax. Think of how it is when your TV/VCR remote has weak batteries. You press the button and sometimes it works most of the time it doesn't. The volatge on the battery will still read 1.5 volts, but you dont have enough current draw or wattage to get the proper signal to change channels or turn the sound up and down. Same concept. But when you walk up to the TV/VCD you push the buttons it works fine. Very same concept.

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Too lengthy to resolve here, but goto lexmark.com to get "Fax cofiguration" info, I believe a phone line must be attached to printer in order to function as a "fax".

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