Question about Kenmore Washing Machines
I bought a Kenmore Frond Load Washer in Nov 2007. Model # C47172-10. last night it failed to spin...I checked the trouble shooting manual and thought the load may be too small. i cancelled the program and restarted with a new load ( however I may have pushed a few buttons in between). Anway...now it fills with water and will not wash or spin. I opened and closed the drawer for laundry detergent in case that might be the problem. I unplugged the machine from the outlet, cancelled the program again hoping that I may have reset everything to its normal state...still doesn't work. PLEASE HELP..I have company coming for the weekend and my daughters 21st party on sunday....PANIC!!!
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Posted on Jan 02, 2017
Based upon your description, the drain pump has either failed or the pump filter has become clogged.
To check the pump, remove the bottom access panel. There you will find access to the pump clean-out.(Large,white screw cap) BE READY TO CATCH LOTS OF WATER. CAREFULLY AND S_L_O_W_L_Y unscrew the pump clean-out, catching and discarding the water. When the water flow finally stops, completely remove the clean-out filter. Inspect the clean-out filter, the drain hose from the tub as well as inside the pump impeller for any additional debris.
If you need further assistance, let me know
Posted on Jul 04, 2008
Welcome to fixya.
I'm Huuum and happy to assist you,
You said, Your wonderful washer died yesterday. Nothing. Nada. Rien. No lights, no sounds, no beeps....
You said, you checked the power cord, the water supply and even unplugged it for 1 hour in hopes it would "reset".
When service comes out they go inside and test the start switch and or any fuses or wires that may be faulty.
You need to run a diagnostic check to see what part or parts failed and then you can determine by the age and cost of the repair what you are going to do!
You already tried the reset which was smart and well informed!
You did the right thing to try and reset it!
How old is the washer ?
Here is an interesting report I just read!!!!!!!!!!
Repair or replace?
When to pull the plug on your old washer
Typically, you'll also find a troubleshooting section for more-serious problems
in the owner's manual.
Should you pay for a repair or buy a new model?
The answer depends mostly on the age of your washer,
how much you bought it for,and the cost of the repair.
Follow these guidelines:
When a repair makes sense.
If your washer is under warranty or less than four years old ,
paying for a repair makes sense.
Note that washers under warranty might require service from a factory-authorized technician;
readers have found them on a par with independent repairers.
When a repair might be a wise choice.
If your washer is out of warranty and is four to seven years old,
it might make sense to pay for a repair. Customers generally pay $100 to $200 for a repair.
But you might want to buy a new model even at this stage,
given that today's models have added features.
Higher energy efficiency is another plus: Energy Star-qualified models made after April 28, 2008,
are 43 percent more efficient than conventional models built before 2001 and 56 percent
more efficient than those built before 1993.
When it pays to replace.
The repair costs more than half the price of a comparable new washer.
Data also shows that it doesn't pay to fix a less-expensive washer
eight or more years old.
Thanks to better recycling programs, less than 10 percent
of washers you replace are likely to end up in a landfill.
Thanks for giving me the opportunity to help!
Please remember to leave a rating before you go!
Thank you, Huuum
Posted on Sep 29, 2008
Had this problem on our Kenmore machine.
This is what done.
1. Unplug the washer
2. Take of the toe panel in the front by removing the three screws.
3. Get a bunch of towels (I mean a bunch!!!)
4. The pump is in the center, and it has a plastic grip handle that one can unscrew to remove the filter. As you unscrew it, LOTS of water will come out. Be ready with the towels. A cookie sheet helps to collect the water too.
5. Clean the filter assembly.
6. If one wishes to check the inlet of the pump, remove the back panel, about 12 screws. (Note, the following works for replace the pump as well)
7. Remove the large bellow from the bottom of the tub that goets to inlet of the pump by removing the clamp
9. Lift up on the plastic cover that covers the wires that power the pump. There may be a small plastic catch that is lifted up as to allow the connector to become free.
8. Remove the Torx screw that holds that is the center just under the filter screen.
9. Pull the pump forward.
10. Unclamp the pump outlet hose.
11. Remove pump
12. Unclamp the large bellow on the pumps inlet and inspect for debris.
13. Clean pump and fitler w/o getting water on the pump.
14. Install in reverse order. Remember, it is much easire to put the inlet bellow and outlet hose on the pump before you put into the washer
Posted on Jan 11, 2009
Is this an HE2 washer? if it is, open door gently tug at bellows top left hand corner you should see a small piece of clothing stuck between tub and dispenser inlet to the tub.
Posted on Mar 03, 2009
When the washer initially fills for the wash, is it only hot water entering the drum? Try switching the water temperature between hot and cold as it fills. If any of them show little or no water getting through, it sounds too easy but check to make sure water supply taps are on, and that the cold/hot fill hoses aren't reversed. Remove the fill hoses and check any of the screen filters for blockage (in the hoses and in the inlet water valve). When the machine stops and waits to fill but all you hear is a hum, it sounds like there is power going to the valve but water is not able to get through it.
Posted on Mar 03, 2009
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