Question about Dyson DC18 all floors Bagless Upright Cyclonic Vacuum

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Brushes won't turn remain motionless as if cleaning hard floors even though button depressed could it be a problem with the brushes or button still under guarantee

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  • Anonymous Apr 04, 2008

    DC 18 All floors anti allergy. Brushes not turning. Tried the brush on/off switch with no difference. Seem to remember a re-set button somewhere near the cleaner head. Anyone with clues?

  • lkessler Apr 05, 2008

    I also have the Dyson DC18 & have had it for @ 6 months. Just this past week, the brushes will not turn. HELP - luankessler@suddenlink.net

  • jzemsky Mar 10, 2009

    Is there any diagram or picture showing exactly where this reset button is?

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There is a re-set button located on the brush head on the left side as viewed if you are standing directly behind the vacuum cleaner. It is black in color and is recessed slightly into the cover of the brush cover. It is round and about the size of the head of a country match and sticks up about 1/2 inch. Just press it to reset. Also, don't forget to press the grey on-off brush switch located beside the red on-off which is located near the top of the handle. Hope this information solves your problem. jawebb3@suddenlink.net

Posted on Jul 12, 2008

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Is there a more efficient way to clean the brush assembly on the max extract dual v other than running the assembly under water? The bristles are loaded with carpet fuzz and remains of doggy doo


Following is the procedure for removing the brushes.
  • Your cleaner is equipped with removable brushes. Follow these directions for changing brush assemblies or for easy cleaning. How to Remove To prevent possible leaking, remove Clean Water Tank and Dirty Water Tank. Set tanks aside. With handle in upright position, tilt cleaner back until handle rests on the floor. 5.3 Grab brush assembly and pull firmly.
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Hi there, it's Jack at Dyson.

Are you able to confirm whether your DC07 includes the brush control feature or not? The brush control would be a round dial on the cleaner head which allows you to turn off the brush bar when cleaning hard floors or delicate rugs.
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If your DC07 does include brush control, make sure that when the vacuum cleaner is turned on and reclined, the brush control is set to 'Carpets'. The brush bar will never rotate when the brush control is set to 'Hard floors', or when the machine is standing in the upright position.

If you're confident your machine is already set correctly but the brush bar is still not rotating, or if your DC07 is a version which doesn't include the brush control feature, we'd appreciate the opportunity to provide further assistance.

I'd encourage you to give the Dyson Customer Helpline a call when you have your DC07 easily to hand so we can take you though some simple troubleshooting checks. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Our DC41 is impossible to push on carpet. Is there an adjustment to do? Almost like there is too much suction.


See if the following information can help.

CARPETS OR HARD FLOORS

• The brush bar will always default to 'ON' (spinning) each time you switch the

appliance 'ON' and recline it for cleaning.

• The brush bar will not rotate when the appliance is upright.

• To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):

- switch the appliance 'ON'

- recline the appliance

- press the brush bar 'ON/OFF' button - the brush bar will stop spinning.

• The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -

clearing obstructions'.

• Before vacuuming your flooring, rugs and carpets, check the manufacturer's

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• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this

happens, we recommend vacuuming in 'hard floor' mode and consulting with

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• The brush bar on the appliance may damage some carpet types. If you are
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Hi there, it's Jack at Dyson.

DC33 is suitable for cleaning hard and carpeted floors. It includes a brush control system which allows you to shut the brush bar off when cleaning hard floor surfaces. It's worth checking that the brush control is set correctly - it's possible it may have been inadvertently set to 'Hard floors'. For the brush bar to rotate, it must be set to 'Carpets':

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It's also important to note that the brush bar will not rotate when the vacuum is standing upright, so make sure you recline it into the normal vacuuming position before testing it.

If this doesn't resolve the issue, please turn off and unplug the machine, then check that there are no obstructions in the cleaner head which could be jamming the brush bar. Remove any threads or hair around the brush bar, as these can affect the performance.

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If you'd like further advice from our experts after you've given this a try, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We can take you through some diagnostic checks to determine what may be causing the issue. If a repair or replacement part is needed, we can also confirm if this is covered under warranty.

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Hi there,

I'm sorry to hear you're having difficulties with your DC07. When you have your brush control set to 'Carpets', the brushbar should run when the cleaner is reclined into the vacuuming position, and shut off when you stand the cleaner upright. When you have the brush control set to 'Hard floors', it should remain in the off position until you change it manually back to 'Carpets'.

If it won't stay in the 'Hard floors' position during use, it's probably best if you get in touch with us directly so we can determine if there's a fault, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

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