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The battle: Acer Vs. Verizon FiOS

My Acer Aspire 5520 seems to be totally incompatible with Verizon Fios. It won't stay wirelessly connected to the internet, and won't allow me to install the Verizon Internet Security Suite. No one seems to be able to help me. Verizon says that it's a problem with the Laptop...

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  • hisgurl2 Mar 07, 2008

    We're running Vista...

  • squrt43 Mar 02, 2009

    My Acer Aspire One will not keep it's wireless internet connection for more than a few minutes when connected to my Actiontec wireless router provided to me by Verizon FiOS. I have two other laptops and they connect flawlessly to the Actiontec wirelessly.

    The Acer connects fine, shows full strength, but when I goto surf the web, it get the blank page stating no internet connect and "detect settings" that you get whenever you lose a connection.

    All of my laptops are running XP, and I have set the ACER's settings to mirror my other two laptops (Dell, HP) so I don't think it's my settings on the ACER preventing my connection.

    After much research, it appears that many people are having trouble connecting their ACER to the Verizon FiOS provided Actiontec modems.

    Can anybody help me please?

  • Anonymous May 26, 2009

    I had Verizon FIOS installed on Friday and I also own an ACER. The installer was having the same difficulties as you all have been discussing. My connection keeps cutting out from the Verizon wireless router. Verizon said sometimes the Verizon router won't work throughout the whole house when in actuality I tried it in the same room and the problem persisted. The installer connected the Verizon wireless router to my Linksys and still it doesn't work. I have Vista on my ACER laptop and I know that came up in the discussions. Is there are solution? Thanks.


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Verizon needs to apply a firmware update for the Atheros wireless adapter in your notebook. I work for Acer and I end up having to tell people this all day long. If you take this to a wireless router that is not from verizon you will have no problems with your connection. Maybe if enough Fios customers complain they will provide a firmware update for this.

Posted on Apr 09, 2008

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I had the same problem when I switched over to the FIOS system. My Acer 5520 would not hold the signal at all. I had had a DSL connection previously and had used a Net Gear router without a problem. When it was first hooked it, it worked for a little bit and that was it. After all the frustrating, time consuming calls to Verizon I got a technician who came out and when he was done looking and trying to figure out what was going on, gave me his own phone number so I could reach him instead of going through the horrible "press this number" route. My neighbor has FIOS and an Acer and he had no trouble, but when I tried at his home I could not. The technician said he could try hooking back through the Net Gear router and came back yesterday and did just that, not using the Verizon router at all. I am in business, hooked up, no dropped signals and high speed. So, a solution to try is to not use the router provided by Verizon and use a Net Gear router.

Posted on Apr 28, 2009

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Right, if you take that ACER laptop to another router it probably will work fine. How ever, if I sit right next to you with an HP laptop that will work fine too. The actiontec is using 802.11G wireless with a WEP 64bit HEX Encryption. I have been on several ACER computers. Its ONLY ACER computers that have this wireless issue with it dropping the network every 5 seconds. So ACER says verizon needs to fix it, and Verizon says ACER needs to fix it. The bottom line is, what is actaually causing the problem?

Posted on Oct 11, 2008

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Ahh..the classic battle for bandwidth...most likely an o/s issue. What you running on that Acer? xp or vista

Posted on Mar 06, 2008

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There is a simple fix for the acer 5520 laptop and fios....After a week of pulling my hair out I fixed my wireless connection. No thanks to Verizon Help jerks.

Posted on May 12, 2009


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