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Modem not connecting to internet

My mums compuer crashed when we got it working the modem would not connect to the internet, i have been told i need a disk todo this ive been trying to find one to download but cant find one any ideas

thanks michelle
the nos on are kuan hsi d1a050000
ess teledrive es2838s

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You must check your phone line and make sure it is a clear and static clear line. listen to the connectioin for a dial tone and for the roviders dialup tone. you must determine if the problem is your service provider or a problem on your end. you should have a customer suport number for your service provoder. if you dont search the web for there customer sopport number. usualy they will helpm you troublshoot your problem. also your service provider line may be buse. I thank though if it is you would recieve amessage stating as such. I have had my modem taken out by lightning. in that case. it will do nothing. I had to have the provider troubleshoot from ther end to my mopdem to vewrify my modem wasw fried

Posted on Mar 08, 2008

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