Question about Xante CL30 HSE Laser Printer

2 Answers

Xante cl30 color laser printer paper jam

On power-up screen reads "open upper cover 382: paper jam". There is no paper anywhere in the printer. Can you please suggest a remedy.

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  • raymondb Mar 11, 2008

    After boot up the fuser unit does not even get warm, even after twenty minutes. Is the heater interlocked with paper sensor or should it still get hot ? If heater was at fault would it not show a different fault code ?

  • Anonymous Mar 24, 2014

    paper jam

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2 Answers

I had the same problem with my cl30. the exit sensor was knocked out of place, and the actuater was actually reading as if paper was present at the exit.

Posted on Oct 25, 2008

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  • 555 Answers

Remove the fuser and examine it closely (Note: the fuser gets extremely hot. Wait until it has cooled completely before touching it!) Paper or a paper fragment might be balled up inside it.

Even just re-seating the fuser might clear the sensor that is reporting this jam.

If the printer continues to stall with this error code, even though there is no jam, it could have a faulty sensor. This would have to be repaired with a service call...

Posted on Mar 06, 2008

  • Matt Jurach
    Matt Jurach Mar 11, 2008

    The fuser only gets hot when it actually prints a page. This is why the printer takes a little while to "warm up" when you go to print that first page.

    If you aren't printing, the printer is just idle and the fuser does not heat up.

    Jam code 382 refers specifically to jams in the fuser area.

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1Open the upper-front cover and remove the toner cartridge.2
Look into the printer. Remove any jammed sheets of paper that you find there.

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  • If you cannot locate any jammed paper under the toner cartridge, then check the rest of the printer for any jammed paper. Do the following:

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Hi

Thanks for using FixYa. Before you can clear the error message, you must locate where in the unit the paper is jammed.

Unplug the machine for safety. Now follow these instructions based on where the paper jam is located.

1. Pull the paper tray out of the machine.
2. Pull out the jammed paper.
3. Reset the machine by opening the Upper Jam Clear Cover and then closing it.

If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.

4. Remove the Lower Jam Clear Cover from the back of the machine. Pull the jammed paper out of the machine.

5. Put the Lower Jam Clear Cover back on. Make sure the cover is set properly.

6. Open the Upper Jam Clear Cover. Make sure that there is no jammed paper left in the corners of the machine.
Note: If the paper is jammed under the print head, unplug the machine from the power source, then move the print head to take out the paper. 7. Close the Upper Jam Clear Cover.

8. Close the output paper tray cover and slide it forward, then push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support flap.

Please do rate the solution and revert for further assistance.

Thanks
Rylee

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I had the same problem on 4 Brother HL-5250's, I checked the whole printer, and couldn't find a paper jam, yet the red printer light wouldn't shut off. I finally followed the instructions on Brother's website for removing a paper jam, and the solution for all 4 printers was paper stuck in the fuser cover. See below on how to open the fuser cover.

Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
  1. a5250_u_g062.gif
  2. Hint
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