Question about Xante CL30 HSE Laser Printer

2 Answers

Xante cl30 color laser printer paper jam

On power-up screen reads "open upper cover 382: paper jam". There is no paper anywhere in the printer. Can you please suggest a remedy.

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  • raymondb Mar 11, 2008

    After boot up the fuser unit does not even get warm, even after twenty minutes. Is the heater interlocked with paper sensor or should it still get hot ? If heater was at fault would it not show a different fault code ?

  • Anonymous Mar 24, 2014

    paper jam

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2 Answers

I had the same problem with my cl30. the exit sensor was knocked out of place, and the actuater was actually reading as if paper was present at the exit.

Posted on Oct 25, 2008

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  • 555 Answers

Remove the fuser and examine it closely (Note: the fuser gets extremely hot. Wait until it has cooled completely before touching it!) Paper or a paper fragment might be balled up inside it.

Even just re-seating the fuser might clear the sensor that is reporting this jam.

If the printer continues to stall with this error code, even though there is no jam, it could have a faulty sensor. This would have to be repaired with a service call...

Posted on Mar 06, 2008

  • Matt Jurach
    Matt Jurach Mar 11, 2008

    The fuser only gets hot when it actually prints a page. This is why the printer takes a little while to "warm up" when you go to print that first page.

    If you aren't printing, the printer is just idle and the fuser does not heat up.

    Jam code 382 refers specifically to jams in the fuser area.

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