I have tried in vain with customer service to get to the bottom of this to no avail, it was working fine on my microsoft xp pc, now i get (function invalid ID). i have version 3.0 of capture perfect, there was a version 3.01,3.02 and so now up to the current version which i believe in vista compatable, and here lies the problem i think- they are saying i need the previous versions installed , but i cant get hold of them on canons website
please help !
p.s scaner is prob 2 yrs old
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Hi, The Camera (CCD) would appear to be faulty. I service scanners and I
have come accross this problem on this model twice. It was not worth
replaceing the camera due to the low value of the scanner. Cost of part
plus labour would be too high. John Phoenix, Dublin Ireland.
There should not be a thick black line at the bottom, but could be from several things, light coming in from somewhere is my first guess, toner is almost out or the ribbon is getting stuck on the inside at that point. You may have to call Cannon and ask them.
I havent used Canon 2580C and hence cant comment on Scan Panel. But you can download SU5000 or Captureperfect 2.0 from Canon website (http://software.canon-europe.com/). This is easy to use and probably offers more features as compared to ScanPanel. Canon 5010C is a higher model as compared to 2589C and Captureperfect may offer better user interface.
S. Mohan. Chennai, India
In Captureperfect, select page size as 'Scanners Maximum'. Select automatic paper size, check the output now. If you select bigger paper size and smaller paper, you will see lack output, outside the paper area.
S. Mohan, Chennai, India
Try and scan a white paper. If the output is black, then may be the LEDs are not glowing, likely the wire is loose. Actually it is not easily reacheable! Try duplex scanning to check if both scan modules are fine.
If the scanners keeps blinking while powering on, it is because it has not been intialised. Check for loose shreds of paper in the paper path. Unless the scanner intialises, it cannot scan. If simpel 'countonly' option works, then the scanner is okay.
S. Mohan, Chennai, India
The staples cannot reach the sensors. They could have scratched the glass above the sensors. Clean the glass with IsoPropyl alcohol. Try scanning a few images to find if the scratch marks are on the same place on all images. Once confirmed that the glass is scratched, you can change the glass. You need a technical expertise to change or call service staff.
You must have 'checked' the multipage option in the scanning software. Try scanning first page only and store as say temp1 and later all pages as temp2. If the file size is different you can deduce that the scanner has scanned all pages! To view multipage files, you need a proper software.