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Xante cl30 Upon switch on gives error code 382 paper jam although there is no paper jammed in it. Can anyone help please.

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  • raymondb Mar 06, 2008

    Thanks for reply. There are no pieces of paper anywhere around the fuser unit. This machine was working ok until the duplex unit was used, then kept jamming up (every page) and has always shown code 382 ever since.

  • raymondb Mar 06, 2008

    Thanks for replying. Do you mean the fuser unit ? Do you think the paper sensor may be damaged in any way ?

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Have you opened it up and checked for even little paper bits in the paper path?

Posted on Mar 06, 2008

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  • Matt Jurach
    Matt Jurach Mar 06, 2008

    Error 382 refers to a paper jam in the fuser. This element gets extremely hot. You may have to remove the fuser to check for paper underneath it. But wait until the unit has cooled completely!

  • Matt Jurach
    Matt Jurach Mar 06, 2008

    Step-by-step:


  • Matt Jurach
    Matt Jurach Mar 06, 2008

    Step-by-step:

  • Matt Jurach
    Matt Jurach Mar 06, 2008

    If you can't see the whole picture on the top image, right-click it and select "View image," or "Save Picture As." Then you can see the complete picture in its original size.

  • Matt Jurach
    Matt Jurach Mar 06, 2008

    Well, if the printer says "paper jam" when there is no paper jam, I'm suspicious of the sensor.

    Try removing the fuser and re-seating it, as shown above (after double-checking inside for paper, which can sometimes get balled up in there.) Sometimes just removing and replacing the components will get the sensors back to normal.

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Replace the roller assembly

Posted on Mar 06, 2008

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