Question about HP LightScribe dvd640i (DVD640I) DVD±RW Dual Layer Burner

1 Answer

HP LightScribe 740B

The DVD tray will not open, I opened in manually and placed a dvd in it but it does not read. I have unistalled it using the device manger and let the computer install it upon boot up but it still is not working. i also opened up my PC to make sure that all the connections were not loose and it still will not work. Can I send it anywhere to get repaired ? I called HP and they are more interesting in selling me a new computer instead of helping fix this drive. (annoying !)

Posted by on

  • skytale Jan 10, 2009

    My DVD burner has been reading and burning DVD's consistently for the past 2 years and just today it randomly stopped working.  I have all the same problems as the first person and tried all the same things, but it still doesn't work.  The tray will not eject, either by pushing the button or by right clicking the drive and clicking eject under 'my computer'.  You can hear the drive trying to open, but it can't.  If you manually open by sticking a paper clip in the hole and open it and press the button it will close, but will not recognize any disc that is inserted.  Any help would be appreciated.

  • Anonymous Apr 05, 2009

    I have a lightscribe 740b will it burn dual layer dvds or do I have to have the 740i for dual layer capabilities?

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Mentor:

    An expert who has written 3 tips or uploaded 2 video tips.

  • Expert
  • 198 Answers

Unless you have a good DVD burning software on your computer (Microsoft is not enough--I mean Roxio, NTI CD and DVD Maker, the drives may not even be recognized. Oddly enough, you don't need drivers for the CD/DVD drives. Find out what burning software you have-- I recommend downloading Belarc Advisor, a free program which not only tells you everything in your computer, with model numbers for hardware and all of your software (with their unique codes), but even informs you if you are missing any needed Windows updates. Once you know what you have, if it came with the computer, you have to seek an upload at the computer manufacturer's website, (you can do this at HP) as it may be a special program not related to the burning software purchased from the software manufacturer---go to their website for upgrades, and download it. let me know if that does the trick.

Posted on Mar 15, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Problem: Hp lightscribe GWA - 4166B won't


sounds like the laser or some part inside the dvdrom is damage.
you can order a new dvd burner from newegg.com for around $20-30 dollars.
make sure you order IDE unless you got a spare SATA port you can order a SATA drive.

May 27, 2011 | HP CD & DVD Burners

2 Answers

Problem with hp dvd writer 740b


make sure all the cords are hooked up to it properly in the computer case and if they are hooked up tight and none are loose make sure you have music/dvd codecs on your computer get a codec pack and then it should write a cd like normal for a codec pack just go to google and download one doesnt matter what one

May 29, 2009 | HP DVD 740VI 16X16 Dual Layer LightScribe...

2 Answers

My LG multi dvd writer lightscribe tray wont open. the green light is steady. no matter how many times i try to eject the tray ang it wont open. there is dvd+r inside.


use a unfolded paperclip and insert it into a small hole below the disc tray. This is the manual eject port. Stick it straight in and push, a little bit of pressure will be needed.

Apr 20, 2009 | LG Super-Multi GSA-4163B 16x8x16x DVD+R/RW...

1 Answer

HP 640b DVD Writer tray will not eject after burning DVD


If all else fails you can take it to best buy
I did that with one of my comp.

Dec 17, 2008 | HP LightScribe dvd640i (DVD640I)...

1 Answer

I have a HP dvd/cd rewritable drive (external) - Model #dvd640e. I believe I have a dvd stuck in the drive, but I can't eject the dvd (I can't open the slot to place the DVD in the drive). I have...


Yes i have a suggestion for you. You will find a very small pin size hole just below the tray. You need to insert a needle/Pin into that hole and press it. The tray will come out and you will be able to remove the dvd.

Please rate the solution.

All the best

Sep 26, 2008 | HP LightScribe dvd640i (DVD640I)...

1 Answer

HP DVD 1040 external lightscribe


First off ,I have herd that if you label some of the software you write on dvd 's on they won't play! but I mite suggest trying uninstalling your labeler in uninstall and reinstalling it (make sure you competely unistall it ( try your pc off and ) and reinstalling it lala linda

Jun 02, 2008 | HP LightScribe dvd640i (DVD640I)...

3 Answers

My HP DVD writer 740b won't recognize disc


You guys are crazy, another person trying to send someone to a repair guy to make money off us when in fact it would be cheaper just to buy a new one. I have the same issue with the same model 740b and this is driving me crazy I have been to a 100 different post andI will tell you what no one has a clue what they are talking about. Oh, restart the system upgrade your firmware, delete your reg file, its all BS. I have did everything in the book and this is what I have come up with. My drive reads some dvd disc I have created but any ISO or Auto play disc it doesnt even see it just keeps trying to load and thats it. So in my opinion HP or Compaq sent a update that did not require you to accept or approve and it updated the firmware with some info about allowing to use writen ISO or autoplay disc. Because it would seem to help with the cutting down of pirated software but the only issue is that if the software is an individuals and they copied it for their own use, who are they to intefere with our equipment. I may be wrong but it just seems kind of funny that every one is stating that this all happened around the same time. So in closing if you dont know the remedy do not suggest to send to a repair shop because you are an idiot then.

Thx Pirate

Jan 15, 2008 | HP DVD 740VI 16X16 Dual Layer LightScribe...

1 Answer

Tray does not stay shut


well maby ruber band fell off on gears or firmware could be updated and drivers cheak cables

Jan 05, 2008 | HP DVD 740VI 16X16 Dual Layer LightScribe...

Not finding what you are looking for?
HP LightScribe dvd640i (DVD640I) DVD±RW Dual Layer Burner Logo

548 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP CD & DVD Burners Experts

Lawrence Oravetz

Level 3 Expert

7686 Answers

 Grubhead
Grubhead

Level 3 Expert

4590 Answers

Clive Gray

Level 3 Expert

1479 Answers

Are you a HP CD and DVD Burner Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...