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Xbox says discs are dirty ornot clean but they are brand new (not xbox 360)

My xbox rejects clean discs

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The disk drive may need to be caleaned internally 2 the diskdrive has seen its end or 3 try a new diskdrive.

Posted on Mar 24, 2008

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Why does my xbox 360 say the disc is unreadable and its brand new?


This could be one of a few issues. First what type of disk are you trying to play? The only discs that will work are dvds cds and xbox games. If it is a self burned disc there may have been errors in the burn process
Second if the disc is of correct format and has not errors the laser on the xbox's dvd drive could be dirty or damaged. You could test the disc first by trying it in a friends xbox or as a person at your local gamestop to test it. If the disc works in a different xbox chances are it is the laser. You can send it places to have it serviced (easily found via google) or if that is not an option you could try a lense cleaning disc or compressed air to clean it.
Hope this helps.

Mar 04, 2011 | Microsoft Xbox 360 Console

1 Answer

360. can load a disc 1st time but may take 20 attempts next time. disc clean and new


dirty laser. get someone to take it apart and clean it, or try one of those laser cleaning cds

Dec 11, 2010 | Microsoft Xbox 360 Console

2 Answers

Put disc in xbox 360, said reading then open tray. wont play no discs


@paulhull58 when the disc tray closes push down firmly on the top of your xbox where the tray is. if not clean your disc.

Apr 04, 2010 | Microsoft Xbox 360 Console

1 Answer

When i put an Xbox 360 game in it tries to play it as a DVD movie. please help!!!


When you try to play a DVD movie or an Xbox 360 game disc on your Xbox 360 console, you may receive an error message. This article presents step-by-step guidance to help you determine whether your disc is playable.
SYMPTOMS When you try to play a disc, you may receive the following error message: Can’t read this DVD.
CAUSE The DVD or game disc may be dirty or damaged. Because the console cannot read the disc well, it may even mistake a game disc for a DVD and report this error. If this problem occurs with multiple discs, even clean and undamaged discs, there may be a problem with your Xbox 360 console.
Note If you receive a different error message, such as one of the following messages, the problem is a different problem:
Error message 1 Can't play DVD. Wrong region code. Error message 2 Can’t play DVD. Family settings restrict playback of this DVD. If you receive one of these error messages, see the corresponding Knowledge Base article: 907620 While attempting to play a standard DVD movie using your Xbox 360 console, you receive the error message: "Can't play DVD. Wrong region code" 908645 While attempting to play a DVD movie using your Xbox 360 console, you receive the error message: "Can’t play DVD. Family settings restrict playback of this DVD"

THINGS TO TRY Here are some things that you can do to try to fix the problem or to determine what caused it.

Determine whether the disc is dirty or damaged Discs that are smudged, scratched, or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.
NoteScratches that follow the curve of the disc are very damaging and prevent a disc from being read. If your disc has even one of these kinds of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: • Use a soft, clean, dry, chemical-free cloth to clean the disc. • Lightly wipe from the center of the disc outward. 3. After you clean the disc, try to load it in the Xbox 360 console. If the disc still will not load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • Because DVD discs are not game discs and the disc was damaged because of misuse of some type, such as not storing the disc in its case, the only thing that you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

Feb 18, 2010 | Microsoft Xbox 360 Console

1 Answer

When i put a disc in it said reading and then it tells me to clean the disc or put new discs or turn off the console


xbox's are a bit tricky concerning dirty discs....even if it doesn't look dirty, oir have any scratches (scratches going from middle to the edge are ok, as long as they are not gouges)

just make sure to really clean your disc's. clean only from the middle hole to the outer edge, never clean the disc in a circular motion....

hope this helps.

Jan 27, 2010 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 dvd tray keeps opening


Determine whether the disc is dirty or damagedDiscs that are smudged, scratched or otherwise damaged cannot be read by the Xbox 360 console. You will want to examine the disc to see whether it has smudges, scratches, or other damage. To do this, follow these steps: 1. Examine the disc for dirt or damage: a. Pick up the disc by its edges. Do not touch the top or the bottom surface. b. Examine the shiny side of the disc to make sure that the disc is clean and has no damage.

Note Scratches that follow the curve of the disc are very damaging and prevent a disc from being read. If you see that your disc has even one of these types of scratches, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 2. If the disc is dirty, clean the disc by hand: a. Use a soft, clean, dry, chemical-free cloth to clean the disc. b. Lightly wipe from the center of the disc outward. 3. After cleaning the disc, try to load it in the Xbox 360 console. If the disc still won't load or you receive the same error message, the disc is damaged, and you will no longer be able to play it. If this is the case, see step 4. 4. If the disc is damaged, do one of the following: • If you think that the disc was already damaged when you bought it, try to exchange it. • If you have a damaged Microsoft Xbox 360 game disc and would like to order a new one, please visit the following Web site: http://support.xbox.com/support/en/us/xbox360/gamesandmedia/games/discreplacement/DiscReplacementPlan.aspx (http://support.xbox.com/support/en/us/xbox360/gamesandmedia/games/discreplacement/DiscReplacementPlan.aspx) • If the game is a non-Microsoft Xbox 360 game disc and was damaged because of misuse of some type, such as not storing the disc properly in its case, the only thing you can do is buy a new one. • If you feel that the disc was damaged by the Xbox 360 console in some way, please contact Xbox Customer Support. To do this, please visit the following Microsoft Web site: http://www.xbox.com/support/contactIf the disk is bad or damaged your unit will open when trying to read it. Hope this information helps, let me know if I can help you with anything else.
JimmyC

Oct 04, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 wont read some discs


if its out of warranty you could open it and clean the lense with q-tip and rubbing alcohol- otherwise try game stop for a cleaning kit

Aug 06, 2009 | Microsoft Xbox 360 Console

1 Answer

EA sports nhl/o9 says disc is dirty game is brand new /second one


when this happens you will need to buy a cleaning disk from staples. when you have the disk, insert it in the x-box. when you've done that play track number two. this process will adjust the eye so that the brushes on the disk will wipe the dirt or ather stuff from thy eye.

Feb 17, 2009 | Microsoft Xbox 360 Console

2 Answers

Wont play


same here when ever i put in a brand new game just opened into my brand new xbox it reads for 5 seconds and then says sorry please clean disc and it was clean brand new.

Jun 02, 2008 | Microsoft Xbox 360 Console

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