Rheem 40 GAL ELEC TALL Water Heater 6YR SC 82VH402 Logo

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Posted on Mar 07, 2010
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Installed new thermostats and element and now have no hot water except I have power every where

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  • Master 12,061 Answers
  • Posted on Mar 07, 2010
electronic & computer repair&  servicre
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You need to check the resistance of the Element... and check that the Thermostat is actually switching the power through, when it gets to temperature. Do a continuity test from the P & N, to the Element. usually the Phase comes in to the Thermostat, then through to the Contacts, to the "Hot" side, of the Heating Element, & back from the "Other"s side, the "Cold" side of the Element, to neutral. When thermostat is Operated, ON, When it gets to selected temperature it switches OFF, you should have a Resistance, measurable from P & N at mains lead in.
You can figure this resistance out by Dividing the Wattage of unit, by the Voltage this gets the Current, Now we divide that Current, into the Voltage and we get the "Resistance" of the "Load" or Element. This is what you should "See" with your OHMS Meter when you look "In" to the circuit. +/-10% is OK

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Water heater

Guessing that you have 240Volt residential non-simultaneous electric water heater? And that you have 30 amp breaker and 10 gauge wire. And that water heater is located within 100 feet of breaker box. And there are no leaks running hot water out of tank. And that you installed fully brand NEW elements of same wattage as old elements. And that fully brand new thermostats were installed, and wiring exactly duplicates wiring that was present before. And that factory-insulation was re-installed over elements and thermostats.

1) Guessing the 'hot water shut off' means the ECO red reset button located on upper thermostat keeps tripping and cutting off electric power to water heater?
http://waterheatertimer.org/How-to-troubleshoot-electric-problems-with-water-heater.html
http://waterheatertimer.org/images/WH-w-combined2-1000.jpg
http://waterheatertimer.org/How-to-test-water-heater-wires.html

2) If the ECO is tripping, then water is getting too hot, or there is shorted wire located near the upper thermostat, .
Typically replacing both thermostats and replacing elements will solve this problem .... assuming that new thermostats and elements are good, and wiring correct.
Double-Check your wiring on upper and lower thermostats.
Test wires for short.
Make sure factory-insulation is re-installed over thermostats so cool room temperature will not affect temperature reading.
Check that thermostats sit flat against steel tank.
Many short draws hot water can also cause stacking event that will trip circuit breaker.

3) Add comment and say what you find using checklist above.
Be careful to explain findings fully, using same words found on links above, so illuminated diagnosis can be made.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

tip

How to replace the Thermostat and Element for Electric Hot Water Heater

If you are having a problem with your electric hot water heater then you may also wonder if you can replace the failed part. The short answer to this is yes! The replacement is easy enough that most any handy person can easily perform this task.

First off make sure that you remove all power to your electric hot water heater. Then remove the access covers that cover the thermostats and the heating elements. After performing the required diagnostic tests to find the fail part you can then concentrate on the part removal and replacement. Check the tips at the bottom of this one to see how to trouble shoot your hot water heater.

To replace the heating element you may have one of two styles of element. One style has a four bolt flange that holds the element in and the other has threads that hold it in.


Before removing an element make sure that you shut off the water and drain the tank to a level below that of the element that you need to replace. This will keep you from making a mess and possibly hurting your self with the hot water.

For the four bolt flange type element, you simply remove the two wires from the element and then turn out the bolts from the flange. Once the flange is off the element will just pull back and out of the hole.
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Replace with a new element and gasket. Make sure that the new gasket gets seated in the hole to seal the element when you tighten down the bolts on the flange again. The bolts do not need to be super tight. Just snug them up good and then fill the hot water heater with water to check for leaks and then tighten more if necessary.

For the screw in elements, a removal tool is a good idea.
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A large socket looks like it would work, but because of the thinness of the hex part of the element and the bevel on most large sockets, it is very difficult to get them to grip the element securely. Most hardware stores or home centers sell a very inexpensive removal tool that works very effectively. It is well worth the effort to get the proper tool to do the job. To remove the screw in element you need to turn the element to the left or counter clockwise. Then make sure that you do not cross thread the new element as you turn in clockwise or to the right and tighten it in. Once again, make sure the gasket is seated correctly and do not over tighten. Re-hook the wires after leak checking the tank and replace the cover before energizing the electric hot water heater.
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To replace either the top or bottom thermostat, you also need to de-energize the hot water heater and remove the cover. When removing a thermostat it is a very good idea to mark the wires and the position where they were on the old thermostat. This makes the re-installation of the new thermostat easier. The old thermostat is held tightly too the tank so that it gets a good reading on the tank temperature. Be careful not to bend the bracket that holds the thermostat when you remove the old one. If you do not have the new thermostat making good contact with the tank it will not operate correctly and give you too hot of water. After switching the old thermostat with the new one, replace all of the wires to their correct position, replace the plastic, and the cover before energizing the hot water heater. Both the top and bottom thermostats are similar in their replacement, but the top thermostat also incorporates a safety reset control and switches power to the bottom element when the top of the tank is hot enough, so there a re a few more wires to that thermostat. This also keeps the two thermostats from being interchangeable. You cannot install a bottom thermostat or the top or a top one on the bottom.

This whole process is not as complicated as it may seem and you can do it!

http://www.fixya.com/support/r4654730-electric_water_heater_not_working

http://www.fixya.com/support/r4422595-electric_water_heater_wiring_diagram

http://www.fixya.com/support/r4656190-electric_hot_water_heater_temperature

http://www.fixya.com/support/r4041115-clean_hot_water_heater

http://www.fixya.com/support/r3689051-home_water_heaters_hot_water_heater
on Apr 29, 2010 • Water Heaters
0helpful
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Reliant 40 gallon tall electric water heater replaced both thermostats upper and lower elements flushed tank hot water very hot temp turned down lowest possible keeps tripping reset button what else could...

Problem has to be bad element or bad thermostat.

Test elements for short to ground through metal tank wall:
http://waterheatertimer.org/How-to-test-water-heater-element.html

Make sure factory-installed insulation and cover are re-installed over new thermostats so they do not misread tank temperature.
If problem does not show with elements, then replace thermostats again.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

0helpful
1answer

I just installed a 28 gallon lowboy water heater (replacing one of the same model) and the new one is not working. I've confirmed it's getting power and the limit switch is not open. According...

If you just installed it, you will be voiding the warranty to do anything to it! So are you sure that you want to that?

Basically, when you check either an element or thermostat, you do a continuity test. Normally if you have anything EXCEPT infinity, they should work.
0helpful
1answer

Excessive water temperature. replaced thermostat and ECO.

Water heaters have 2 basic parts: thermostat and element.
If thermostat checks out, then element is next suspect.

Test element.
Buy cheap multimeter at home center. Install battery.
Set multimeter to read ohms.
Take wires off element.
Test each screw to bare metal part of water heater.
Test each screw to any metal part of element except other screw.
If meter shows any ohms, then element is shorted to ground.
The ohm meter needle can move just a small bit if the ground fault is small.

I wonder also if you have the thermostat wired correctly.
6 gallon water heater is 120V, with one Hot wire and one Neutral wire.
If Hot wire is on wrong side of thermostat, then element would have power at all times.

Add a comment for more free help.
Also take advantage of fixya phone service.
For a price, expert speaks with you over phone while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.
2helpful
1answer

No hot water at all

1. Check and see if the thermostats are getting power.
Remove cover (access Door) Test the leads for power
2. If there is power at the thermostats try hitting the reset button on the top thermostat
3 Check and see if there is power at the element
4. To tune up your water heater is an easy job ... You can buy thermostats for less than 15 bucks and elements cost 8 dollars at lowes or home depot. Remember to kill the power when working on the unit. It is 220V It will kill you !

Disco Power
Turn water off
Drain Tank
Remove wires to Elements ( Remember to match the amps on the elements !) If they are 3500 replace with 3500 etc.
take a wrench and remove elements and install new.
next replace the thermostats wire exactly as you see them

This project costs 30 dollars and makes your water heater new again !
DO NOT TURN POWER ON BEFORE THE TANK IS FILLED

Open the faucets in the house when they quite blowing air the tank is full !
0helpful
1answer

We installed a brand new Reliance Electric Hot Water Heater, but no hot water, only lukewarm! Replaced top heating element and still no hot water!! Any suggestions as to what we need to do now?

If you have some hot water from dual-element water heater, then that tells us:
Water heater is 240Volt.
Upper element is working. If upper element is not working, then heater has NO hot water.
Reset button is not tripped.
Electricity and breaker to water heater are delivering 240Volts to heater.

Remaining suspects are:
1) Bad upper or lower thermostat: Solution: replace both thermostats for 28$.
http://waterheatertimer.org/How-to-replace-thermostat-on-electric-water-heater.html
2) Bad lower element: Solution test and replace element:
http://waterheatertimer.org/How-to-test-water-heater-element.html
http://waterheatertimer.org/How-to-replace-water-heater-element.html
3) Loose wire or loose connection: Solution: open both covers and inspect for burning. Tighten all screws very tight.
4) Bad wire: Solution: Buy cheap multimeter from Home Center and do a 30 minute troubleshoot of entire water heater before replacing any parts:
http://waterheatertimer.org/How-to-troubleshoot-electric-problems-with-water-heater.html
When testing for voltage, rotate multimeter dial to 240-250-277VAC
When testing elements or continuity, rotate multimeter dial to Ohms.
1helpful
1answer

What is the energy factor for the mod.82V80-2? I have two seperate 30amp circuits, one for the top element and one for the bottom element, if that changes anything.

http://www.rheem.com/product.aspx?id=09DF2BDD-5E11-4D32-B574-84ACFB8A4619
http://globalimageserver.com/fetchDocument.aspx?id=052c9e32-ce37-48d7-8990-9e430f23fef3

82V80-2 Energy factor is .86 according to water heater industry self-regulated standards.

Rheem pdf says these water heaters are wired for non-simultaneous operation.
Except special order water heaters.
Non-simultaneous operation uses single 240V circuit as described below.
If your water heater is wired for simultaneous operation, and each element is on a separate circuit, that makes your water heater special order. I would guess the reason is for higher first-hour delivery, which implies rapid heating and would likely affect energy factor.
You might want to get serial number off model and call Rheem for specs on that special order.

Your water heater energy factor may be the same because 'energy efficiency is based on the amount of hot water produced per unit of fuel consumed over a typical day.' This means an aircraft carrier can be considered highly efficient despite overall cost. And naturally the guys making the aircraft carrier are also doing the rating.
http://www.energysavers.gov/your_home/water_heating/index.cfm/mytopic=13000

Non simultaneous operation means the upper thermostat controls heating functions.
240V goes to upper thermostat first.
When water inside tank is cold, thermostat reads temperature through tank wall.
Upper thermostat turns on upper element until top 2/3 of tank reaches thermostat set point.
Once set point is reached, upper thermostat turns off upper element and sends power to lower thermostat and lower element.
Lower thermostat reads temperature through tank wall, and turns on lower element until bottom 1/3 of tank reaches thermostat set point.
As water cools inside tank, lower thermostat is first to respond since hot water rises.
Lower thermostat turns on lower element until tank again reaches set point.
When hot water faucet is turned on, hot water exits top of tank.
At same time, cold water enters bottom of tank through the dip tube.
The heating cycle repeats.
At all times, the electricity flows through upper thermostat. And upper thermostat is powered by one 240V circuit.

With simultaneous operation, the upper and lower thermostats work in same manner.
Except thermostats are wired separately.
Lower thermostat does not wait for upper part of tank to be heated first.
Lower thermostat turns on whenever lower part of tank cools.
The advantage is more hot water available rapidly when demand is high. This is called first hour recovery.

One method for reducing electric consumption is to set lower thermostat so it only turns on during certain times of day. For example Whirlpool Energy Smart operates in this manner and shaves a few bucks off the bill each month. This says that simultaneous operation is not an energy saver, unless that circuit controlling lower thermostat is set on a timer.
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Rheem RHEEM 50 GAL ELEC TALL Water Heater 1.5 yrs old, power at the elements, new elements installed new thermostat installed, still no hot water.

Hello Check the red overtemp reset button at the temp control.Check for contintuity at the elements with a volt meter (pull one wire off first) they should have a reading otherwise they are open & shot.Last is overdrawing (busted pipe) shut off the cold water supply for a 1/2 hour and open it back up and feel the hot water supply pipe.Is it hot?The tank can't keep up with the demand.
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1answer

New Rheem electric 50 gallon not heating

Check the elements, if you have access to a meter to check them. If they are getting power to elements and you have no hot water.
The elements are not working correctly. I had some elements check out ok till the thermostat's turned on and the elements didn't heat.
Sounds like the elements are bad.
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