Question about Creative Labs Zen Touch MP3 Player

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Unable to have zenntouch recognised even with jukebox installed

Had to reformat and reinstall my computer and so on can't find the install disk for the player downloaded the jukebox driver and installed it. player still won't come up. any ideas?

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  • bernaber Mar 07, 2008

    i got a new computer and i can't find my instalation cd. what do i do?

  • bernaber May 11, 2010

    i don't have my old cpu and i don't have the cd.

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Where can i order just the cd.

Posted on Mar 07, 2008

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Go into c:\program files\creative and look around until you see the mediasource directory. open it and then open detector. the second file with the name CTdetect.exe is what you want. run it and the player will show up.

Posted on Mar 07, 2008

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1 Answer

Reformat a Disk Drive without an install dsk


Power on your computer and wait for Windows to fully load.

Click the "Start" button and select "Control Panel."


Click "System and Maintenance," scroll down and click "Administrative Tools."

Double-click "Computer Management." If you are asked for permission to perform the action, click "Continue."


Click "Disk Management" on the sidebar. This will give you an overview of the available disks on your computer.


Right-click the "C" drive and select "Format." Click "OK" and the process will begin.


Once the process is finished, you will be unable to use your computer until the operating system has been re-installed.


To do this, you will need to use a Windows Installation Disc or a USB flash drive containing Windows.


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No longer a problem as Hard Disk completely failed - suspect that imminent failure may have been a contributory factor.

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I need to reformat my NEC e3100 because im experiencing all kinds of internet issues and software issues where my computer doesnt even recognise any programs installed. how do i go about resetting it. i...


To reformat usually you either use a windows install disc and reinstall windows, or you use a boot disk and a format utility, depending on the windows version. There are also format discs such as UBD that also work. When you format your drive, you lose all the information on it. You also will need a windows disc and serial number to install after a format.

The easier way to get your computer working is to simply use your windows disc to re-install windows. Before doing that it is a good idea to run several different virus and spyware scanners as well as a registry cleaner. RegScrubXP is a good one to use. When windows is running, simply browse to your windows disc and run setup.exe, that will reinstall windows over top the copy you have and replace any damaged or missing files. Then reinstall all your programs and it should all work. Programs can be re-installed over top even if they already are installed, basically all that happens is the missing files are replaced. Re-installing does not give you two coies of the same program - it just makes the copy that is already there work again.
Windows 2000 and XP have a feature for repairing also, in the start/run menu, type sfc /scannow and put your windows CD in, it will then check all files and replace any damaged or missing ones.

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Hp Pavilion 6701 desktop with ME. Installed Xubuntu OS and removed ME. Want to reinstall ME but recovery disc won't work.


Hard disk needs to be reformatted--start machine and press correct key when "setup" appears in first dialog. Remove hard drive in first screen, then reinstall. Restart computer, should now say: "operating system not found". You need original Microsoft OS disk to reformat drive and reinstall ME. All previous information on hard disk will be lost with this procedure. Recovery disk is used with original OS before Ubuntu. If you don't have original MS disk, suggest going to XP.

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How to reformat the hard disk of laptop w/o recovery dics?


Reformatting will wipe the drive clean and you will need to reinstall windows, either from the rescue CD or from other media. You may be able to contact Acer and order a replacement CD and install it using the OEM license originally sold with your machine.

If it is merely a problem that programs are not running correctly or that something has corrupted the computer, see if there is a good restore point that you can use from "System Restore." This may allow you to fix the problem and remove the offending program without having to go through the trouble of reformatting and finding the replacement disk.

Finally, since you say that it is Vista, it should be a relatively new machine and it may have a restore partition instead of a rescue disk. If this is the case, there should be a utility in your programs from acer that will allow you to restore the computer to its original form. This will typically reboot the computer and handle the format / reinstall for you. It's possible your friend can't find the disk because he didn't have one.

Just a heads up, typically you can not use a rescue disk from another machine (different make or model) as it will check the hardware configuration before installing the software to make sure it matches the machine the disk shipped with. It is not serial number specific though.

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1. Disconnect your CD/DVD
2. Uninstall magic iso
3. Use a good anti-virus and scan all your hard drives.
Reconnect your CD/DVD. Verify if it works.
4.If not, right-clic "My computer", manage, select disk manager, assign a different drive letter to all drives but C:. Reboot. Verify.
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1 Answer

Proposed solution


Creative Jukebox 3
  1. Remove the battery cover
  2. Partially remove the battery
  3. Press and hold STOP button
  4. Slide the battery back into position - the unit should power on.
  5. When the CREATIVE logo appears on the display, release the STOP button then immediately press and release the PLAY button.
  6. The following options will appear on the display:
  • Clean Up (Performs a disk scan on the players hard disk)
  • Format All (Formats the players hard disk - Note: all contents will be lost)
  • Reload Firmware (Reloads the Operating System on the Jukebox. Note: Reloading your OS, will not effect the contents of the files stored on your Jukebox Zen. Select this option ONLY if you have access to a PC and you have downloaded the necessary firmware to install.)
  • Reboot (Reboots the device).

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