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the drivers for the scanner might have been corrupted you might have to uninstall the scanner restart your computer then reinstall your scanner if your printer/scanner came with an installation disc the drivers could be on it you might have to uninstall the printer/scanner restart your computer then reinstall the printer/scanner and its drivers click start control panel administrative tools computer management device manager scroll to ports(COM&LPT) + to expand you should see a communication port and Ecp printer port you might see a yellow ? ! Question/exclamation mark or a red X this will mean you need to install a new driver for this device right click you will have options to update driver,disable,uninstall or select properties again you will have the similiar options also have option to troubleshoothope this helps
I would recommend a complete uninstall / reinstall of the software. If you have any other multifuntional printer or a scanner on this same computer you will need unistall it first, this could create a conflict between twain drivers.
Next time you need to be a little more specific on the issue: error messages ? scanning software ? os? etc
go to help from ur printer/scanner and see if they cn help u there........ if i have the same problem uninstall prigram from add/remove and reinstall printer.....mae sure before u do this to remove all cables from ur pc to printer including the power cable....insert the disc and follow the wizard instration.....hope this will solve ur problem
you will have to uninstall the scanner drivers from the computer in the control panel>scanners..then uninstall the printer drivers from the printer in the control panel and then run the wireless setup wizard on the printer then try reinstalling the drivers and the s/w using the disc that came with the printer......see if works