My computer is communicating with the printer but it won't print. I've tyed restarting the computer,Unpluging and printer and unpluged the USB and connecting it back but it still won't work. What shoul I do next?
Re: My printer is not printing Lexmark 5400 series
Contact Lexmark Technical Support. If any of their suggestions don't work, ask them if they would replace the printer. I have had a Lexmark x1270 and x2550 printers that would not print Black or Color. They replaced both of them. Talk nice.
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A firmware update for your model addresses a number of issues including print quality issues. Please visit the Lexmark website to download and install the Lexmark S300 Series Firmware Update.
Should the problem persists, please contact Lexmark Technical Support Center for additional assistance. Thanks.
Go to Control Panel > Printers and Faxes > right click on the Lexmark 5400 Series print object > Properties > Lexmark 5400 Series Properties window pops up, click on Ports tab > place a check mark in Enable bidirectional support by clicking in the box beside it. Hit Apply and click Ok to save the settings. Try to print. If problem persists, disconnect the printer usb cable from computer, uninstall the software completely by clicking on Windows logo Start menu > All Programs > Lexmark 5400 Series folder > Tools > Uninstall. Restart pc. To reinstalI, I recommend you use the software you can download from the Lexmark website. Just click on this link: http://bit.ly/cgn74X. Download and install the software. Follow the instructions. Try to print again. Hope this helps. If you need more assistance, leave a comment and I'll get back to it. Thanks.
DO NOT use the Windows 7 Lexmark Driver for the 5400 series on the model X5470 all-in-one! I just assembled a new Win 7 computer and could not get the obvious Win7 64 bit driver to work. I called Lexmark tech support several times, and the third time they conceded that you can't use it. You have to use THIS ONE!
CJS5400en.exe (just for the X5400). Make sure you UNINSTALL COMPLETELY any previous Lexmark printer driver and check the hard drive for any vestiges of previous installations BEFORE installing the new driver...and do NOT use the 'cleaning utility' file that is on the Lexmark site for Win 7 - to clean all bits of former installations first...According to tech support, it doesn't work on Win 7!! I told the tech person that the driver site needs to be more specific on which models use which drivers...he agreed.
When you got this message were you trying to scan?
What I want you to do is a copy. Doing a copy will generally not require you to be hooked to the PC.
Scanning and Printing all require communication from the printer to the computer. Failure in communication can either be something on the computer, something wrong with the cable or rarely something wrong with the printer.
I'm assuming you have done the following:
1. Power off your printer and your computer.
2. Unplugged the power from the printer
3. Unplugged the USB cable from both the printer and the computer.
4. Reconnect the USB cable to the printer and the computer.
5. Plug the power back into the printer and make sure the printer is on.
6. Turn on the computer.
Those are general troubleshooting steps that can be done for any communication problem.
If you have done all of those try this:
Press and hold down the Windows key on the keyboard, and then type the letter R. Type "devmgmt.msc" and then click OK on the Run dialog. Find the item Universal Serial Bus controller. Click the + sign next to the word Universal Serial Bus controller. Do you see USB Printing Support?
Yes: Right-click on USB Printing Support, and then click Properties. Does the Device status say “This device is working properly.”?
Yes: Have you tried uninstalling and reinstalling the software? No: Click the Troubleshoot button to try to resolve the problem. Does the Device status now say “This device is working properly.”? Yes: Try your print again (might need to restart) No: Might have a problem with your Printing Support
Might have a problem with your Printing Support
Let me know - if you have a problem with your printing support you'd really need to contact your PC MFG for help - but you can always try uninstalling the USB Printing Support and reinstalling it (only if you have your disks that came with your printer).