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My HP Photosmart 3110 refuses to print. I keep getting an alarm "Paper size detected is not supported. Job cancelled," I have paper size set on "Automatic" and A4 paper in main tray.

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  • georob1 Mar 06, 2008

    It happened a couple times in last 2 days and then today when I realy needed the printer , it would print at all.

  • georob1 Mar 07, 2008

    Changed paper size to A4 from automatic and everything appears to be working normally again.

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2 Answers

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  • Master
  • 407 Answers

Printer would refuse to recognise the cartridges, therefore be UNABLE to print! ... in the work printer (HP 3110)and at home in a HP 3310 .the printer disconect the power &pc then setup properly.

Posted on Mar 06, 2008

  • krishna Singh
    krishna Singh Mar 09, 2008

    hi r u sure it happen after something specific?

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  • Master
  • 1,944 Answers

Hi,

Did you try disconnecting the printer from the power and PC for a few hours to hard reset it?

Posted on Mar 06, 2008

  • 1 more comment 
  • Damen Wong
    Damen Wong Mar 06, 2008

    Did this error suddenly happen or did it happen after something specific?

  • Damen Wong
    Damen Wong Mar 07, 2008

    Automatic to A4....

  • Damen Wong
    Damen Wong Mar 07, 2008

    I am glad it worked out for you.



    Thank you for using FixYa!

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1 Answer

When I want to make a copy it tells me "Paper size


Hi,

Good day, Regarding the error message that your getting, that means the paper where you want to print that document is not supported by the printer. Usually you'll the see supported paper size if you click the print option or print setup for your printer. The only way to resolve this is to use the appropriate size of paper like.

You can also try this steps to change size for the documents you want to print

>Open the File menu and click Print.
>Click the Settings tab
>Click on Paper Size. A list of paper sizes will appear
>Select the size you want.
>If none of the selections are suitable, select Custom. A box will appear inviting you to set your
own measurements. Enter the width and length that you want.
>Click OK.


These are the usual paper size use. It's 8 1/2 by 11 inches and the other one that you could use in most printers is 8 1/2 by 14. The first one is known as Letter size, the other one is known as Legal size. Hope this information help in resolving your issue. Have a great day.

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41.3 unexpected size in tray 2.my printer is hp laserjet 4200.can you solve this


Thank you for contacting FixYa with your printer Inquiry.
41.3 Unexpected Paper Size Explanation
  • The printer detected a paper size different than what it was expecting.
  • This is typically caused if two or more sheets stick together in the printer, or if the paper tray is not properly adjusted.
Recommended action
  1. Reload the tray with the correct paper size.
  2. Ensure that paper in the tray is loaded under the front and back tabs.
  3. When printing from tray 1, verify that the correct paper size is selected in the control panel (see the Paper Handling Menu section in the User Guide ).
  4. When printing from tray 2, 3, or 4, verify that the three paper size adjustments on the paper tray have been made correctly (see the description of adjustments in the section on Loading Trays 2, 3, and 4 in the User Guide ).
  5. After performing the actions above, press GO. The page containing the error will automatically be reprinted if jam recovery is enabled. Or, press CANCEL JOB to clear the print job from the printer's memory.
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Press the copy menu on the printer.

select copy paper size that you are using.

Then select copy paper type as plain paper.

Then press Ok.

Try copy.

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That error comes from the sensor on the right side of the carriage at the bottom. There's a light that shines down on the paper to determine size. Unplug your machine with the carriage in the middle and use a damp Q-tip to wipe up under the right hand side of the carriage. The Q-tip should come back dark blue and that error should go away.

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This problem occur when ink head is dirty and also the head cleaning plastic mechanical cleaner is full of jammed color. 3210 model can be opened and the ink head plastic cleaner can be changed. The ink head is the moving part on the metal axel.
Isopropanol is good for cleaning.


doesnt-print-says-size-paper-error-avcrjuihkn4jva0basx2421h-4-0.jpg

doesnt-print-says-size-paper-error-avcrjuihkn4jva0basx2421h-4-2.jpg

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Try to change your paper type to plain paper - it could be because it is a bit glossy that it thinks it's photo paper that is not inserted correctly.

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http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=946530

The solution is here, in step 8:

"NOTE: If none of the options resembles the paper being used, select Plain paper. Do not leave the type is box set as automatic."
Who'd have guessed?

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